Food Standards Agency
Food Standards Agency Selects Littlefish for Managed IT Services & IT Support
Littlefish to deliver a more flexible, innovative IT environment and provide location independent working to all FSA staff
The Food Standards Agency (FSA), the non-ministerial government department responsible for food safety and food hygiene across the UK, has partnered with Littlefish, a ‘disruptor’ in the managed IT services market, to deliver IT support to 1,200 staff across its London, Cardiff, Belfast and York offices and its meat hygiene facilities.
As part of the two-year deal, procured through the Technical Services framework, Littlefish will manage the Service Desk, End User Compute and Network Infrastructure Management provision. Littlefish will also conduct a series of transformation projects including a Microsoft Office 365 migration and an End User device estate refresh.
Prior to the agreement, the FSA implemented a single source model for its ICT managed services. However, in line with guidance from the Government Digital Service, the FSA is now disaggregating to a multi supplier model. This will enable it to control its own IT management better and facilitate the adoption of a more flexible, innovative and better value supply chain and new ways of working.
“We selected Littlefish to provide a 24/7 Service Desk to deliver IT support to our staff, End User Compute to provide the latest technology to enable location independent working and Network Infrastructure Management to ensure the network is optimal and always available.
“FSA is taking a new and fresh approach to IT and we are delighted to be providing first class support, putting the user first and, in turn, enabling a better working environment for all FSA staff.”
Mark Petty – Sales & Marketing Director at Littlefish
“Adopting new and improved technology is critical to enabling better mobile and remote working for our employees; more collaboration both internally and externally, and greater flexibility as teams evolve and change to address different business needs.”
Phillippa Tasselli – Head of IT Services, at the Food Standards Agency
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Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!