Single Source Regulations Office

Littlefish to provide Single Source Regulations Office Managed IT Services

The Single Source Regulations Office (SSRO) has selected Littlefish to provide Managed IT Services.

The SSRO is responsible for the regulatory framework for single source defence contracts, and aims to ensure good value for money is obtained for the UK taxpayer in expenditure on qualifying defence contracts, and single source suppliers are paid a fair and reasonable price.

Littlefish will provide Service Desk, end user device, application and infrastructure support, and end-to-end service management including managing 3rd party IT service providers through its Service Management Office.

Procured through G-Cloud 9, the two-year SSRO contract includes two optional one-year extensions. The rapidly growing Managed IT Services provider will now support SSRO users based at their London HQ and working remotely.

“Following the establishment of solid and secure IT system foundations in the early years of the SSRO, conceived and delivered mostly through cloud based services, we are now looking forward to the opportunities for improved user experience and increased exploitation of technology investment afforded by our move to the new supplier.

Littlefish Service Desk On Demand came through a thorough evaluation of a strong field of potential Gcloud services for our requirement.”

Neil SwiftSSRO Interim Chief Executive

About SSRO

The Defence Reform Act 2014 created a regulatory framework for single source defence contracts. The SSRO is at the heart of the regulatory regime, issuing statutory guidance, assessing compliance and determining how the regime applies to individual contracts.

The principal statutory aims of The SSRO are to ensure that good value for money is obtained for the UK taxpayer in expenditure on qualifying defence contracts, and that single source suppliers are paid a fair and reasonable price under those contracts.

“We’re excited by the prospect of providing SSRO with a truly user focused IT service. Our Littlefish Live web chat function over their secure network will allow SSRO users to interact with the Service Desk on their terms and at a pace they determine, whilst reducing the need and cost associated with on-site support.

Our remote support provides industry leading user satisfaction and first contact resolution rates, and will deliver excellent service to SSRO users whenever and wherever they are working.”

Dave AspindleLittlefish Head of Public Sector

We can help you to:

Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!

Enhance user experience

Enrich workforce productivity

Effect cost-efficiency gains

Engender employee health & well-being

Enable agility & innovation

Get In Touch

Whatever your query or requirements, we’d love to hear from you.

Send us a message
  • At Littlefish we take your privacy seriously and want to be transparent about how we will use your data. We will process your personal information to provide you with services and information you request from us and to deal with your enquiry.

    By completing this form and providing us with your information, we believe you’re expressing an interest in our services: therefore we’d like to contact you in the future with other information, and about other services we offer, that we believe will be relevant and of interest to you and your organisation in a legitimate capacity.

    Read our full Data Protection & Privacy Statement here.

  • This field is for validation purposes and should be left unchanged.