Single Source Regulations Office
Littlefish to provide Single Source Regulations Office Managed IT Services
The SSRO is responsible for the regulatory framework for single source defence contracts, and aims to ensure good value for money is obtained for the UK taxpayer in expenditure on qualifying defence contracts, and single source suppliers are paid a fair and reasonable price.
Littlefish will provide Service Desk, end user device, application and infrastructure support, and end-to-end service management including managing 3rd party IT service providers through its Service Management Office.
Procured through G-Cloud 9, the two-year SSRO contract includes two optional one-year extensions. The rapidly growing Managed IT Services provider will now support SSRO users based at their London HQ and working remotely.
“Following the establishment of solid and secure IT system foundations in the early years of the SSRO, conceived and delivered mostly through cloud based services, we are now looking forward to the opportunities for improved user experience and increased exploitation of technology investment afforded by our move to the new supplier.
Littlefish Service Desk On Demand came through a thorough evaluation of a strong field of potential Gcloud services for our requirement.”
Neil Swift –SSRO Interim Chief Executive
The Defence Reform Act 2014 created a regulatory framework for single source defence contracts. The SSRO is at the heart of the regulatory regime, issuing statutory guidance, assessing compliance and determining how the regime applies to individual contracts.
The principal statutory aims of The SSRO are to ensure that good value for money is obtained for the UK taxpayer in expenditure on qualifying defence contracts, and that single source suppliers are paid a fair and reasonable price under those contracts.
“We’re excited by the prospect of providing SSRO with a truly user focused IT service. Our Littlefish Live web chat function over their secure network will allow SSRO users to interact with the Service Desk on their terms and at a pace they determine, whilst reducing the need and cost associated with on-site support.
Our remote support provides industry leading user satisfaction and first contact resolution rates, and will deliver excellent service to SSRO users whenever and wherever they are working.”
Dave Aspindle –Littlefish Head of Public Sector
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Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!