MJ Gleeson improve agility & gain supplier accountability with Littlefish
MJ Gleeson Group Plc specialises in urban housing regeneration and strategic land trading. Within these activities, Gleeson employ people with outstanding skills which they are determined to improve continuously and to deploy ever more widely and effectively for the benefit of their customers, shareholders and society at large. Littlefish are an integral piece of the partner jigsaw that help make them tick and match many of these core values.
MJ Gleeson Group Plc were an existing outsourcer of IT services to a large Managed Service Provider and were looking for a smaller, more agile support partner who could tailor a service to better meet their business needs and also value them as an important customer. Littlefish were successful in the tendering process. Flexibility and understanding the needs of MJ Gleeson were key to the design of the service. Littlefish invest time, effort and energy into a genuine partnership, meeting the requirements whilst assuring MJ Gleeson Plc that, as a major customer, their on-going service was central to our operational world.
Littlefish designed a support brief for MJ Gleeson plc that would:
- Evolve with MJ Gleeson’ requirements and remain agile, like scope for a growing cloud service platform
- Provide UK based 24x7x365 support services against stringent SLAs
- Deliver a pro-active approach to infrastructure support, monitoring and management
- Be accountable for owning end-to-end service and nominated third party partners
As its trusted IT partner MJ Gleeson has also chosen Littlefish to deliver key infrastructure projects. The understanding that Littlefish has of MJ Gleeson as a business means it is well placed to undertake professional services engagements and can deliver these projects without significant impact to the business as well as providing on-going support for the solutions implemented. MJ Gleeson has the comfort of a safe pair of technical hands, agreed project resource rate cards and fixed price project engagements/timelines.
Major projects include:
- Data Centre Migration
- Office Moves
- UK-wide Windows 7 deployment
- Desktop Refresh Project
- Wireless Network Implementation
Littlefish have worked very closely with MJ Gleeson providing valuable input into their IT strategy. Through a series of workshops showcasing the latest technologies Littlefish have helped MJ Gleeson to define the next stages in their strategy and are currently working with MJ Gleeson to turn the strategy to reality.
- Email Archiving with Mimecast
- Microsoft Office 365 Migration
- Hosted Active Directory Services
- Server-less Offices
“With Littlefish the business-as-usual IT support work is taken care of as a given, monthly traffi c light reports tend to always be green on SLA and KPI analysis. Independent user satisfaction surveys are always solid. What sets the them apart is the pro-activity, consultation and bringing new ideas to the table, added to the ability to deliver strategic projects whilst seeing the complete picture… it all amounts to a genuinely collaborative partnership.”
Phil Wilks – Head of ICT, MJ Gleeson
We can help you to:
Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!