The Food Standards Agency (FSA), the non-ministerial government department responsible for food safety and food hygiene across the UK, has partnered with Littlefish, a ‘disruptor’ in the managed IT services market, to deliver IT support to 1,200 staff across its London, Cardiff, Belfast and York offices and its meat hygiene facilities.
As part of the two-year deal, procured through the Technical Services framework, Littlefish will manage the Service Desk, End User Compute and Network Infrastructure Management provision. Littlefish will also conduct a series of transformation projects including a Microsoft Office 365 migration and an End User device estate refresh.
Prior to the agreement, the FSA implemented a single source model for its ICT managed services. However, in line with guidance from the Government Digital Service, the FSA is now disaggregating to a multi supplier model. This will enable it to control its own IT management better and facilitate the adoption of a more flexible, innovative and better value supply chain and new ways of working.
Phillippa Tasselli, Head of IT Services, at the Food Standards Agency, comments: “Adopting new and improved technology is critical to enabling better mobile and remote working for our employees; more collaboration both internally and externally, and greater flexibility as teams evolve and change to address different business needs.”
“We selected Littlefish to provide a 24/7 Service Desk to deliver IT support to our staff, End User Compute to provide the latest technology to enable location independent working and Network Infrastructure Management to ensure the network is optimal and always available. What really appealed to us is that the Littlefish team has the right attitude, its service models are very flexible and innovative, and its government customer base is strong, instilling confidence from the outset,” Tasselli continues.
“FSA is taking a new and fresh approach to IT and we are delighted to be providing first class support, putting the user first and, in turn, enabling a better working environment for all FSA staff.” says Mark Petty, Sales & Marketing Director at Littlefish.
Contact Littlefish Managed IT Services and discover how you can deliver a more flexible, user-focused working environment.
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