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The Future of the IT Service Desk
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Why first contact resolution is the most critical metric
19th May 2022
Why an inefficient IT Service Desk is bad for business
25th May 2018
4 signs you’ve found an IT partner to support your business
4th December 2017
Evolution of The IT Service Desk
20th July 2016
Why the Service Desk should be at the heart of ‘Users First’ policies
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Category:
Awards
Littlefish Wins CRN’s ‘MSP of the Year’ For a Record Breaking 2nd Time
Littlefish Win CRN MSP of the Year 2022
Littlefish Win Lloyds Bank British Business Excellence Award
Littlefish awarded Best Companies 1* Star Accreditation
Littlefish Double-Winners
Littlefish Named 2018 UK Customer Experience Awards Finalist
Littlefish wins Nottingham Post Business Awards ‘Customer Service Excellence’ title
Littlefish selected as finalist in two categories of the 2018 Nottingham Post Business Awards
Littlefish Shortlisted For The Service Desk Institute (SDI) 2018 Awards
Category:
Careers
Littlefish Academy: Learning is a Journey
Category:
Cloud Services
A Closer Look at Microsoft Intune
How EUC 2.0 Enables the Cloud-Powered Distributed Enterprise
Introduction to Microsoft 365 Backup
An Introduction to Microsoft 365 Copilot
Transforming Retail Experiences with Cloud Technology
Don’t forget about people on your cloud journey
What is Cloud Computing: Complete Guide
Category:
Cyber Security
A Walk Along the Cyber Security Poverty Line
Why you Should Trust ‘Zero Trust’ Networking
Top 5 Questions a vCISO Get’s Asked
Microsoft Entra Expands With Two New Security Products
How is Generative AI Impacting Cyber Security?
Benefits of a Managed SOC and XDR for the Public Sector
EDR within the SOC Visibility Triad
MFA Number Matching: A new Feature from Microsoft
What is XDR (Extended Detection and Response)
Cyber Security Challenges in the Pharmaceutical Industry
The Benefits of a Microsoft Sentinel Managed Service
The Important Role of SIEM in the SOC Triad
Cyber Essentials Plus Update: What You Need to Know
Microsoft 365 Security Assessments for Housing Associations
Cyber Security for Financial Services: More Than a Regulatory Need
The Challenges of Cyber Security in Healthcare
Protecting Higher Education Institutions from Cyber Threats
The Financial Cost of a Cyber-Attack to your Business
How to increase user awareness in your organisation
What are the most common cyber attacks in the UK?
How can you reduce the risk of your next cyber security breach?
Top 5 cyber security challenges for organisations in 2022
Backdoor Vulnerability: What You Need To Know About Supply Chain Attacks
Understanding Malware | Complete Guide to Malware
What is a White Hat Hacker?
Black Box Testing | Complete UK Guide
White Box Testing | Complete UK Guide
What is a Rootkit?
What is penetration Testing? Complete Pen Testing Guide
Ultimate Guide to Ethical Hacking
Cyber Security Strategy: Does yours need a reboot?
3 Steps to Take and 3 to Avoid When Building your Cyber Defences
What is a Trojan Horse attack and how to prevent it?
What is Adware? Our Guide to Understanding the Threats
Our Guide to Spyware and the Threats it Poses
Ransomware: What is it and how to prevent it
What is SOAR? (Security Orchestration, Automation and Response)
Cyber Security: The Effectiveness of Red & Blue Teaming
Cyber Kill Chain: Understanding & Mitigating Risk
Phishing Emails: How to Defend Your Business
Cyber security Incident Response: How Should your Business React?
Data Protection Breach: What Is It and How Does It Impact My Business?
Cyber Security Operations Centre (SOC): A Comprehensive Guide
Why Do You Need An Experienced Chief Information Security Officer?
Critical Hour Framework
User Education and Awareness
Cyber Security: Outsource or In-house
Don’t compromise your personal data with a simple password mistake
How ready is your business for potential cyber-attacks?
Cyber Certifications: Gold Dust or Fools Gold?
Password Security Tips & Common Hacks
Cyber Security Glossary of Terms
UK Education Learns about Cyber Risk
Latest Government Cyber Security Survey indicates Growing Awareness
How can organisations use progressive phishing training to keep endpoints safe?
Meltdown & Spectre Vulnerabilities – Security Update & Anti-Virus Compatibility
Meltdown & Spectre Security Vulnerabilities
Category:
Insights
Exploring the NHS’ Biggest Technology Challenges
Can IT Outsourcing Help the Private Sector Recover?
The Future of the IT Service Desk
Top 5 Reasons Successful Organisations Outsource IT
Leveraging a Modern Workplace for the Public Sector
Strategic Power of a Service Management Office (SMO)
What are XLAs and how do they apply to Managed IT?
Roles and Responsibilities of the IT Service Desk?
Notts MP, Lilian Greenwood, visits Littlefish
How Digital Transformation can Help Utilities Retain Customers
Transforming Insurance Through the Modern Workplace
Enabling Digitalisation in Private Healthcare
Celebrating Another Fantastic Year at Littlefish
How Poor IT can Affect Your Employees (and Your Business)
The Ever-Evolving Modern Workplace
What is Digital Employee Experience (DEX) and why is it important?
How Microsoft Power BI can help Organisations Leverage Data
Littlefish Secures Investment from Bowmark Capital to Accelerate Growth Plans
Streamline workflows and boost productivity with Microsoft Power Automate
Can outsourcing IT help counter ‘The Great Resignation’?
What should your Modern Workplace strategy include?
How a Service Desk can Improve IT Decisions
Why first contact resolution is the most critical metric
Top 5 IT infrastructure issues you need to know
Why an inefficient IT Service Desk is bad for business
Should you outsource your IT Service Desk requirements?
National Apprenticeship Week 2022 Victorio’s Journey
Does my business need a virtual CISO?
National Apprenticeship Week 2022 Dean’s Journey
Seven Tips for Achieving Work Life Balance in the Modern Workplace
Predictive Maintenance for The Railway: Benefits & Risks
IT Service Management (ITSM): Simple Guide
IT Infrastructure Management: What is it and How Does it Work?
What are Managed IT Services and Why do you Need Them?
What is Robotic Process Automation (RPA)? – Simple Guide
From Football to Cyber – How Ryan’s Career Took a Complete 180
What The New Hybrid Workplace Model Means For Your Business
What Happens if Employees Don’t Want to Return To The Office?
What is a Data Protection Officer (DPO)?
What is Digital Transformation and why is it important?
Safer Internet Day 2021 – Our Top Tips for Keeping Safe Online
A lookback at 2020 and Littlefish’s response in COVID-19
Does offshore IT support lead to onshore issues?
Vulnerability Management
Littlefish Creates Over 220 New Jobs in Latest Financial Year To Fulfil Surge in Demand for its Managed IT and Cyber-Security Services
The future of the CISO role: how it’s evolving and why you should invest
Is Offshoring Dead? Outsourcing Evolution in a Post Brexit, Post Pandemic World
SOCITM Improve Report: Public Sector IT Performance and Benchmarking Report
10 Health & Wellbeing tips whilst working from home during the Coronavirus pandemic
Littlefish Appoint Two New Members to Board
Littlefish Announces Strategic Partnership with Aquilai
Littlefish invests in Sheffield creating 150 new roles, as it looks to add more steel to its world class, UK Service offering
Littlefish’s Katy Hinchcliffe wins ‘Security Leader of the Year’
Littlefish wins Commitment to People Development Award
Littlefish renews Official Partnership with Nottingham Forest Football Club
Largest London Borough Seeks Littlefish
ITIL v4 – A Shared Language of Quality
Liverpool FC declared Champions of Guessable Passwords
LDC backs Littlefish
People Mean Progress for Littlefish
Littlefish appoints Head of Cyber Security to lead Cyber practice expansion
Cafcass appoints Littlefish to provide service integration and IT support
Littlefish Shortlisted For 25th Channel Awards
Littlefish is an Official Partner of Nottingham Forest Football Club
The People Driving The Future of Business
Meet the giant slayers
The Littlefish Digital Transformation Survey: Common IT issues
Holly Palmer – ‘Young ITSM Professional of The Year’ winner
Holly Palmer – ‘Young ITSM Professional of The Year’ Finalist
Why today’s C-Suite wants to outsource IT support
4 signs you’ve found an IT partner to support your business
The CIO surgery ‒ are you suffering from VUCA?
Preventative measures for today’s CIO
7 catastrophic consequences of IT failure
Why a lack of quality tools drives an exodus of talent
The Littlefish Digital Transformation Survey: Signs that MSPs aren’t delivering
The Littlefish Digital Transformation Survey: 5 common IT complaints
Littlefish ranks ‘Ones to Watch’ in Sunday Times Best Companies Awards
The Littlefish Digital Transformation Survey: The trouble with talent
The Littlefish Digital Transformation Survey: Keep on running: the secrets to operational continuity
8 questions CIOs should ask before saying no to IT outsourcing
Why your most important talent doesn’t work for you
How to outsource IT to the can-do partner
Just how bad is the IT talent crisis?
5 innovative IT talent solutions
5 reasons why CIO now stands for Chief Innovation Officer
Finalists in the Service Desk Institute Awards 2018
Hangin’ tough? Are the new kids taking over the block?
Evolution of The IT Service Desk
Getting To Grips With SIAM
Littlefish awarded fourth Microsoft Gold Partner competency
Littlefish Strengthens Management Team with new Operations Director
Brexit should not impact disaggregation.
Why the Service Desk should be at the heart of ‘Users First’ policies
Littlefish Working With UK Parliament
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EHT Service Desk Engineer 228427
Infrastructure Engineer 228178
Availability, Capacity and BCDR Manager 228049
Onsite Support Engineer 227993
Senior Service Delivery Manager 227722
Service Desk Engineer (multilingual) 227488
Service Desk Engineer (Multilingual) 211925
Service Desk Engineer 211932
Service Desk Engineer 211931
Internal Security Manager 226691
Professional Services Engineer 225812
Senior Professional Services Engineer 225814
Service Introduction Manager 224165
Solutions Architect 222256
M365 Lead 219217
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NSK Europe & NSK Americas
Watford & Three Rivers Council
UK Parliament
Single Source Regulations Office
Food Standards Agency
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Richard Roome
Mark Petty
Graham Gilbert
Leon Keller
Steve Pell
Chloé Fellows
Richard Hutchings
Adam Trott
Steve Robinson
Job Types
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