Service Desk Engineer (Multilingual) 211925

Permanent - Full Time
United Kingdom
Posted 2 weeks ago

Come and join the Littlefish team!…

Work Location: Nottingham (Hybrid)

Salary: Up to £27,000

 

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

 

About the role:

Littlefish are looking for a Service Desk Engineer to join the Multilingual team. This Service Desk Engineer candidate will be fluent in Spanish and English also ideally have an element of  Portuguese language skills. 

The candidate we are looking for will have experience in a similar technical role or customer service, although candidates who can demonstrate a track record of fast paced learning and a strong customer service background may be considered.

 

What you’ll be getting up to on a day to day basis:

Reporting into the Service Desk Team Leader, the role of Service Desk Engineer will be to 

  • handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. 
  • communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.
  • Experience resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner
  • Be able to prioritise, progress and monitor IT incidents and requests to ensure they are resolved within the agreed timescales
  • Ability to work on specific IT projects for customers as directed by the Service Management team
     

What can Littlefish offer you:

  • 25 days annual leave (plus Bank Holidays)
  • purchase and sale of annual leave scheme,
  • casual dress policy
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
  • Internal training academy where you can increase your earning potential by up to £4500
  • pizza Fridays
  • company social events
  • referral bonus scheme of £1000 and much more!
  •  

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing– I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate– We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).