Deskside Support / On-Site IT Engineer – London

Full Time
London
Posted 3 weeks ago

The Opportunity

Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a modern and relaxed working environment, and a friendly, people focused culture.

With a reputation for delivering unprecedented service quality to a wide variety of household name clients, in both the private and public sectors, Littlefish is increasingly disrupting the Managed IT Services (MSP) and IT Outsourcing (ITO) market. Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Littlefish is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.

The Role

Littlefish are seeking a Deskside Support / On-Site IT Engineer to work out of a major client site in London but also covering other clients sites in the southern region (so some travel expected).

We are a fast growing and successful managed IT services business delivering high availability IT support to mix of customers including public and private sector.

You will be based at an enterprise organisation to providing End User Compute (EUC)/Desk-side support to end users across a Microsoft EUC/Desktop estate covering most EUC technologies as well as getting involved in the facilitation of remote support when required.

As such, applicants will need strong customer facing skills with the confidence to develop and build personal relationships with users/managers/stakeholders across the client organisation.

A full UK Driving licence will be required.

 

Application Closing Date: 25th October 2019

 

Main Duties and Responsibilities

  • To communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.
  • Provide 1st and 2nd line onsite and remote technical support services to Littlefish contract customers.
  • Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
  • To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
  • To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes
  • Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs

 

Essential Experience and Key Skills

  • Active Directory
  • Exchange/ Office 365
  • Windows 10, Office 2013/16
  • Antivirus, Firewalls
  • Mobile/Laptop/Tablet/Print devices
  • Demonstrable approach to excellent customer satisfaction
  • Any knowledge of Windows Server and is also desirable.

 

Essential Security Checks

  • Baseline Personnel Security Standard (BPSS) pre-employment checks

 

Working At Littlefish where #PeopleMatter

Littlefish is a recognised and fast growing credible alternative to the ‘usual suspects’ in the IT Outsourcing (ITO) and Managed IT Service (MSP) market. And our reputation for providing industry-leading services as well as exceptional IT Careers is growing fast too.

In the past few years we have more than quadrupled in size, dramatically increasing both our revenues and workforce, and we’ve got no intention of letting up. With an impressive customer base, a strong pipeline of new business, and a proven track-record of growth, we’re interested in hearing from, and finding, the best talent, to join our award-winning business and to be part of our continued success as we create new IT jobs in Nottingham, Manchester and around the UK.

Our focus is to create a supportive, inclusive and collaborative culture in a great working environment, which contributes hugely to the happiness, positivity and general well-being of our people. Our culture fosters a laid back and friendly, yet professional and capable approach.

We care strongly about the ongoing personal development of our people and created the Littlefish Academy, a structured training and development program that rewards you as you progress. The Academy provides you with the power to increase your salary (outside of any annual pay awards) through technical accreditation, and a focus on continual quality improvement. Plus, all Littlefish employees have access to LinkedIn Learning, an online educational platform which provides access to over 10,000 expert-led courses to help you discover and develop business, technology-related and creative skills.

We also run a variety of bonus schemes including an initiative called Starfish, that rewards those who go ‘above and beyond’ in their interactions with of our customers, with monthly prizes on offer for those who receive the most nominations.

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today and join us on the journey.

  • We put our people first– every time and without hesitation
  • Attractive salary & benefits packages– we offer attractive salary packages to attract the best people
  • Training and development– the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes– ‘Starfish’ and team bonuses reward those who go ‘above & beyond’ and exceed customer targets

Job Features

Job CategoryTechnical