Largest London Borough Seeks Littlefish

Croydon Council Photograph

Written June 2019

Adam Allcock

Marketing Executive

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The London Borough of Croydon, the capital’s largest borough by number of households, has signed a £multi-million deal with Managed Services Provider, Littlefish.

Littlefish is delivering Service Desk and End User Compute services to 4,500 users across the Council, based on a three-year contract.

David Webster, Senior Service Account Manager at Littlefish said: “To enable us to hit the ground running Littlefish undertook a herculean task to gather, digest, query, and learn the Council’s applications and their way of working through the onboarding process. A genuine doff of the cap to the old adage, ‘time spent on reconnaissance is seldom wasted’. Now we safely have the baton it is time to look ahead and partner with The Croydon Digital Service to help deliver a truly forward thinking, digital borough council.”

With a total workforce of 10,500 staff, including social workers, school-teachers and planning officers, Croydon Council is the largest employer in the borough. Spending over £900 million per year, the council makes a major contribution to the local economy.

Neil Williams, Chief Digital Officer for The Croydon Digital Service said: “We’re blown away by how good the service has been, right from the off. A smooth handover, and colleagues across the council are singing ours’ and Littlefish’s praises for the speed and quality of service, and the convenience of Live Chat. What’s even better though, is the commitment to continuous improvement and the ability to keep adding to the things the first line resolvers can handle for us – so we know this is just the beginning and we can expect great things as we keep working together to meet our users’ needs.”

These emphatic words are supported by impressive early-life service statistics: in the first thirty days of live service, across thousands of customer engagements, greater than 94% of interactions were rated by service users as ‘Excellent’ or ‘Good’.

London Borough of Croydon needs Littlefish’s expertise as it disaggregates its IT service provision, in a move to return control and governance back to the Council. By moving away from the ‘usual suspect’ global IT outsourcers, the Council is looking for greater flexibility and agility in the delivery of IT services that support its diverse range of users.

Nottingham-based disruptor Littlefish is a specialist IT provider focused on delivering innovative, flexible and bespoke Managed IT Services, centred around its industry-leading Service Desk capability. This strategy is yielding significant service performance improvements and cost efficiency gains across government, wider public sector and private sector organisations.

Read more about Littlefish’s Managed IT Services.

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