Littlefish is proud to announce it has been named a finalist in the 2018 UK Customer Experience Awards ‘Customer Centric Culture – Customer Satisfaction’ category.
The UK Customer Experience Awards, the biggest CX event of its kind in the world, recognises ‘inspiring organisations who are delivering an outstanding customer experience’.
The finals, held at Wembley Stadium in October, will see Littlefish present to the Customer Experience Awards judging panel ahead of the evening awards ceremony. Littlefish will face tough competition on the day from the likes of Tata Communications, QEII Centre, Addison Lee and Audley Travel.
Littlefish Sales & Marketing Director Mark Petty commented:
“Customers are truly at the heart of our organisation and we’re proud to have our customer-focused culture recognised, by being named finalists of such a prestigious award, and in such a key category.”
“Throughout our submission we demonstrated our laser-like focus on, and commitment to, improving the experience of our customers and their users. This is evidenced through our world-class customer satisfaction and performance metrics, and our exceptional customer retention rates, which have contributed to our strong, consistent growth.”
The announcement follows a number of recent award successes: Littlefish was named ‘One To Watch’ in the 2018 Sunday Times Best Companies; a finalist at the Service Desk Institute Awards; a finalist in the ‘Company of The Year’ category and winner in the ‘Customer Service Excellence’ category at the Nottingham Post Business Awards; and Service Desk Administrator Holly Palmer was named ‘Young ITSM Professional of The Year’ at the ITSM Awards.