An ounce of
Infrastructure outages, or even service degradation, can swiftly bring your business to a halt. Our infrastructure management service ensures all your systems and applications, whether on-premise, hosted, or cloud-based, are configured for the best possible performance. Our Infrastructure Management team work 24/7/365 to monitor your infrastructure’s availability, performance, and health. If an issue is detected, we’ll respond immediately to prevent or minimize downtime.
The vast majority of incidents are remotely resolved
Network devices are continuously monitored providing a real-time health overview
Ensuring resources cost-efficiently meet your organisation's immediate & future requirements
Implementing IT service resource appropriate to your defined availability targets
Managing IT infrastructure to meet your organisations KPI, service level and budget objectives
Supporting the uninterrupted & optimal performance of your IT infrastructure environment
Realtime infrastructure monitoring to maintain your network health
Strategic management of software and application patches to maintain performance & security
Our managed infrastructure service includes MACD requests
Dynamic infrastructure optimisation for reduced costs, improved reliability & increased agility
In essence keeping the lights on and ensuring appropriate technical resource is available 24/7 to address issues rapidly and prevent/reduce downtime.
Keeping a comprehensive eye on the availability, performance and health of your systems and applications. When issues occur we identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.
Configuration, administration and optimisation of your infrastructure; ensuring appropriate configuration and adapting it as requirements change, undertaking frequent system administrator housekeeping tasks, and continually assessing systems and applications to make certain they are providing optimal performance and usability.