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Your Contact Centre Services

If your business has a requirement to field inbound calls then why not consider outsourcing your Contact Centre to Littlefish. We can deliver KPI driven contact answering services via a variety of mechanisms. Furthermore, through our investment in Service Management capabilities, you can leverage the power of our Contact Management toolset without needing to incur significant CapEx charges yourself.

Why?

If you are experiencing any of the following then Littlefish’s Contact Centre services will benefit your business:

  • Constant requirement to recruit Contact Centre staff due to high attrition
  • Expensive resource answering calls directly and being diverted from more productive activities
  • Inability to cope in peak demand periods with no overflow mechanism
  • Requirement for unsociable hours cover but no ability to provide without paying people to be ‘on-call’
  • The need to offer an excellent first line contact service to your customers or partners on an SLA measured basis
  • Support for call routing across multiple suppliers/partners

Our Approach

With the inherent capability our 24/7 UK Service Desk and industry leading Contact Management toolset gives us, we are on-hand to remove the headache of your Contact Centre provisioning requirements. Our team are skilled and experienced in facilitating contacts of both a technical and non-technical nature. We will work with you to identify the best approach for assimilating our Service Desk as a seamless extension of your own organisation. Utilising technology to fulfil intelligent process flow mapping we can either log and refer your inbound Contacts, or work to add value to the process by adopting processes and actions which will help to bring the Contact to a successful conclusion, without having to refer it onward.

What next?

If you would like to discuss the Littlefish Contact Centre Service options, please call or e-mail the Littlefish sales team.


Get in touch

SALES: 0844 848 4440 SUPPORT: 0844 848 4441

Approach to Quality

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  • SUPPORT: 0844 848 4441*
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