Customer Service Excellence Award
Simon Jenkinson

About the author

Simon Jenkinson: Marketing Manager at Littlefish



Share via:

Littlefish wins Nottingham Post Business Awards ‘Customer Service Excellence’ title

31/05/2018


Littlefish has taken the ‘Customer Service Excellence’ crown at the 2018 Nottingham Post Business Awards, simultaneously being named runner up in the ‘Company of The Year’ category.

Award sponsor Western Power Distribution selected Littlefish as ‘Customer Service Excellence’ winner for its demonstrable delivery of excellent customer service, showcased through customer testimonials and methods employed.

Meanwhile, Littlefish joined one of its own customers, MHR, in settling for finalist status in the YuEnergy ‘Company of The Year’ award, beaten by an exceptional performance from Nottingham-born, global student affinity network, Unidays.

Littlefish, an established and credible alternative to the ‘usual suspect’ large multi £billion Managed Service Providers (MSP’s) and IT Outsourcers (ITO’s), has ambitions to be the UK’s go-to organisation for Outsourced Service Desk, End User Compute, and Infrastructure Management services. In a competitive market, customer service excellence and user experience are central to this goal.

Littlefish provides multilingual, 24/7/365 IT support services to over 30,000 users within organisations around the globe, spanning both the public and private sectors. It currently achieves 95%< customer satisfaction, an average response time of 6 seconds, and a Net Promoter Score independently verified as ‘world class’, based on thousands of pieces of user feedback captured every month.

Examples of Littlefish’s user-centric culture that particularly impressed the judges included Starfish, a reward scheme that directly relates user feedback to individual employee recognition, leading edge communication tools such as live-chat and augmented reality, which allow users to request support via methods they feel comfortable using, real-time feedback and response mechanisms, and ongoing investment in training, focused on developing not only technical knowledge, but also soft skills for increased user empathy.

Richard Hutchings, Littlefish CTO, commented; “Being named both winner of the Customer Service Excellence award, and finalist of the Company of The Year award, is fitting recognition for our exceptionally hardworking staff, who deliver enterprise grade services each day and always put our customers first. It also acknowledges our customers, and the feedback and guidance they provide to us in helping to continually evolve and improve our services. We’re incredibly proud of this achievement.”

The Nottingham Post Business Awards ‘Customer Service Excellence’ title extends Littlefish’s run of award success, having recently been named ‘One To Watch’ in the Sunday Times Best Companies.



Read More
Holly Palmer ITSM Young Professional of The Year

Holly Palmer – ‘Young ITSM Professional of The Year’ winner

18/06/2018

Littlefish Service Desk Administrator Holly Palmer wins Young ITSM Professional of the Year at the ITSMF Professional Service Management Awards ...


Read More
Holly Palmer ITSM Young Professional of The Year

Holly Palmer – ‘Young ITSM Professional of The Year’ Finalist

05/06/2018

Littlefish Service Desk Administrator Holly Palmer has been nominated as a finalist in the ‘Young ITSM Professional of The Year’ ...


Read More

Why today’s C-Suite wants its CIO to outsource IT support

01/06/2018

From service desk to IT optimisation ‒ today’s C-suite understand the business value that IT outsourcing brings. IT is the engine ...


Read More

The CIO surgery ‒ are you suffering from VUCA?

18/05/2018

Stuck in a quagmire of support and maintenance? We offer a prescription that puts today’s resource-starved IT leaders back to ...


Read More

Preventative cures for today’s CIO ‒ 8 ways to get back in shape

04/05/2018

Break the cycle of fault to fix with our 8 preventative cures that will help you move forward to proactive ...


Read More
Laura Storrs, Finance Director, Littlefish Managed IT Services

Littlefish appoints Laura Storrs as new Finance Director

02/05/2018

Littlefish is pleased to announce the appointment of Laura Storrs as its new Finance Director, with immediate effect. Laura brings considerable ...


Get in touch

Whatever your query or requirements, we’d love to hear from you.

Support: 0344 848 4441

Send us a message

  • At Littlefish we take your privacy seriously and want to be transparent about how we will use your data. We will process your personal information to provide you with services and information you request from us and to deal with your enquiry.

    By completing this form and providing us with your information, we believe you’re expressing an interest in our services: therefore we’d like to contact you in the future with other information, and about other services we offer, that we believe will be relevant and of interest to you and your organisation in a legitimate capacity.

    Read our full Data Protection & Privacy Statement here.


  • This field is for validation purposes and should be left unchanged.