Managed IT Services
IT Infrastructure Management
In depth IT infrastructure management
IT infrastructure management that offers round-the-clock monitoring and availability, improved performance and rapid incident response. Find out how Littlefish’s IT infrastructure management service supports flexibility while reducing costs.
At Littlefish, infrastructure management is all about ensuring the best possible performance, all of the time. After all, without flexible, reliable, and secure IT infrastructure, business functions from operations to regulatory compliance can suffer.
As a Cisco Premier Partner, our IT infrastructure management service ensures all your systems and applications, whether on-premise or public cloud-based, are always configured for the best possible performance and security.
Our infrastructure management services include
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Remote Support
We’re proud to deliver exceptional support and user experience. The vast majority of incidents are remotely resolved and we offer ‘Littlefish Live’, our live chat support tool and ‘Littlefish Lens’, an augmented reality tool that utilises the users’ device camera.
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Device Monitoring
Our engineers prioritise first contact resolution and service quality, putting customer experience first. We also offer 24/7 network device monitoring to prevent issues before they happen. It’s the best way to not only reduce but eliminate downtime altogether.
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Capacity Management
Workplaces evolve to meet the needs of both employers and employees. Littlefish are here to support you on this ongoing journey of digital transformation. We’ll ensure resources efficiently meet your organisation’s immediate and future requirements.
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Availability Management
At Littlefish we can tangibly help your organisation navigate the ever-evolving IT landscape. We can facilitate digital transformation where you need it most. Working collaboratively with your in-house teams to implement IT service resources to your defined availability targets.
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Performance Management
We ensure your users are able to access their applications, services, and data whenever and wherever they need to. We’ll add tangible business value that helps your organisation succeed by managing IT infrastructure to meet your organisation’s KPI, service level, and budget objectives.
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Patch Management
Patch management from Littlefish will keep your systems secure, compliant, and up-to-date. We’ll distribute and apply software patches to operating systems, applications, and other embedded systems to ensure maximum efficiency and maintain performance and cyber security.
EFFECTIVE IT INFRASTRUCTURE MANAGEMENT
From software to hardware, networks to cloud computing and data centres – there’s no getting around it, it can be tricky to get your IT infrastructure right.
Here at Littlefish, we have a team of IT infrastructure specialists who can help you strategically redesign and configure your IT estate to boost its efficiency and increase your profitability.
We’re here to give you that competitive advantage, making it easier to steer IT investments that support your organisation’s goals and enhance user experience.
As part of our IT infrastructure management service, Littlefish will procure whatever IT resources you need. We’ll also maintain and support your infrastructure to ensure it runs smoothly and has all the necessary levels of cyber security protection in place.
Our three pronged approach to your IT infrastructure
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1. Support
In essence, keeping the lights on and ensuring appropriate technical resource is available 24/7 to address issues rapidly and prevent or reduce downtime. This enables your business to perform normally with minimal disruption to productivity.
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2. Monitoring
Keeping a comprehensive eye on the availability, performance, and health of your systems and applications. When issues occur we’ll identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.
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3. Management
Configuration, administration, and optimisation of your infrastructure; ensuring appropriate configuration and adapting it as requirements change. We’ll continually assess systems and applications to make certain they are providing optimal performance and usability.
