Managed IT Services
IT Infrastructure Management

Infrastructure management

In depth IT infrastructure management

IT infrastructure management that offers round-the-clock monitoring and availability, improved performance and rapid incident response. Find out how Littlefish’s IT infrastructure management service supports flexibility while reducing costs.

At Littlefish, infrastructure management is all about ensuring the best possible performance, all of the time. After all, without flexible, reliable, and secure IT infrastructure, business functions from operations to regulatory compliance can suffer.  

As a Cisco Premier Partner, our IT infrastructure management service ensures all your systems and applications, whether on-premise or public cloud-based, are always configured for the best possible performance and security.

Our infrastructure management services include

  • remote support

    Remote Support

    We’re proud to deliver exceptional support and user experience. The vast majority of incidents are remotely resolved and we offer ‘Littlefish Live’, our live chat support tool and ‘Littlefish Lens’, an augmented reality tool that utilises the users’ device camera.

  • device monitoring

    Device Monitoring

    Our engineers prioritise first contact resolution and service quality, putting customer experience first. We also offer 24/7 network device monitoring to prevent issues before they happen. It’s the best way to not only reduce but eliminate downtime altogether.

  • capacity management

    Capacity Management

    Workplaces evolve to meet the needs of both employers and employees. Littlefish are here to support you on this ongoing journey of digital transformation. We’ll ensure resources efficiently meet your organisation’s immediate and future requirements.

  • availability management

    Availability Management

    At Littlefish we can tangibly help your organisation navigate the ever-evolving IT landscape. We can facilitate digital transformation where you need it most. Working collaboratively with your in-house teams to implement IT service resources to your defined availability targets.

  • performance management

    Performance Management

    We ensure your users are able to access their applications, services, and data whenever and wherever they need to. We’ll add tangible business value that helps your organisation succeed by managing IT infrastructure to meet your organisation’s KPI, service level, and budget objectives.

  • patch management

    Patch Management

    Patch management from Littlefish will keep your systems secure, compliant, and up-to-date. We’ll distribute and apply software patches to operating systems, applications, and other embedded systems to ensure maximum efficiency and maintain performance and cyber security.


From software to hardware, networks to cloud computing and data centres – there’s no getting around it, it can be tricky to get your IT infrastructure right. 

Here at Littlefish, we have a team of IT infrastructure specialists who can help you strategically redesign and configure your IT estate to boost its efficiency and increase your profitability.  

We’re here to give you that competitive advantage, making it easier to steer IT investments that support your organisation’s goals and enhance user experience.  

As part of our IT infrastructure management service, Littlefish will procure whatever IT resources you need. We’ll also maintain and support your infrastructure to ensure it runs smoothly and has all the necessary levels of cyber security protection in place.

IT Infrastructure

Our three pronged approach to your IT infrastructure

  • support

    1. Support

    In essence, keeping the lights on and ensuring appropriate technical resource is available 24/7 to address issues rapidly and prevent or reduce downtime. This enables your business to perform normally with minimal disruption to productivity.

  • monitoring

    2. Monitoring

    Keeping a comprehensive eye on the availability, performance, and health of your systems and applications. When issues occur we’ll identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.

  • management

    3. Management

    Configuration, administration, and optimisation of your infrastructure; ensuring appropriate configuration and adapting it as requirements change. We’ll continually assess systems and applications to make certain they are providing optimal performance and usability.

Richard Murphy
National Gas
This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.
Richard Murphy
Chief Information Officer, National Gas
Throughout the tender process it really did become obvious that Littlefish put customer service at the heart of their approach and were willing to get to know the Canal & River Trust as an organisation. Since go live the positive feedback has been overwhelmingly unanimous from across the organisation which reinforces the belief we have chosen the right partner.
James Myhill
Head of IT, Canal & River Trust
Mark Sutton
Littlefish demonstrated that they were really focused on the end users, and treat themselves as part of our team. They would empathise and they would care about what it was that people needed, making the transition to the new service really smooth. They delivered training to our team so we had a deep understanding of what they do as an organisation, making them feel like an extension of our team.
Mark Sutton
Chief Digital Officer, Care Quality Commission
Information security was becoming a bigger and bigger concern for the company, with pharmaceuticals being a highly regulated industry. For us, data security is paramount and cannot be underestimated – we needed a partner we could trust, one that could come in and hit the ground running and that was Littlefish.
Paul Southam
CIO, Sterling Pharma Solutions
Working with Littlefish was an immensely positive experience and they proved to be a highly knowledgeable and an incredibly collaborative IT partner. They provided invaluable clarity and insight into our technology separation project planning, clearly linking their efforts to our core business objectives and guiding us confidently through each step of the way in a responsive and honest manner.
Robin Turton
CTO, St Modwen
Paul Johnson
Pib group
The organisation focuses heavily on data, digital, and IT, and wanted to service its customers in a better way, with a greater digital presence and use of data insights. Finding a partner that could assist PIB Group with digital transformation was key.
Paul Johnson
COO/CIO Executive, Pib Group
We trust Littlefish to work closely with us and move processes along and remove the need for constant firefighting when it comes to mitigating cyber security risks. Littlefish helped us put our priorities in place and reach a level of security I’m 100% happy with.
Chris Pinfold
Service Delivery Manager, Raven Housing Trust
Dominic Howson
Viridor was looking for a partner that enabled us to provide an extended and improved service across our business. The Littlefish innovative and flexible approach to service management is unique and refreshing, and this strongly influenced our decision to work with them. We were also greatly encouraged by their great track record with many customers.
Dominic Howson
CIO, Viridor
professional standards authority
The collaborative approach that Littlefish applied throughout this project was refreshing. Littlefish demonstrated that they were really focused on enabling us to meet our goals through a strategic digital transformation that leveraged the public cloud and bolstered our operations for the future.
Jane Carey
Director Corporate Services, PSA
Croyden Council
We ran a full procurement exercise to choose a supplier for our service desk and end user computing, and Littlefish were the clear winners. What came across was the culture of Littlefish aligning with what we wanted to be able to do with the Croydon Digital Service.
Dave Briggs
Head of Digital Operations, Croydon Council
It is incredible the difference that Littlefish has made. We now have the support we need and we know that we can count on the Service Desk to support us as we continue to grow as a global company. Littlefish has truly become part of the NSK family.
Donald Banks
Head of IT Services for the Americas, NSK
Emma Tiernan
Watford Borough Council
Watford Borough Council was looking for a partner to match our energy and desire to improve technology services to our customers in a number of ways. A focused, efficient implementation plan, combined with real commitment and professionalism, has led us to a seamless transition on day one. We are excited to see how the service evolves over the next few years.
Emma Tiernan
Associate Director of ICT and Shared Services, Watford Borough Council
Food standards
We selected Littlefish to provide a 24/7 service desk to deliver IT support to our staff, end user compute to provide the latest technology to enable location independent working and network infrastructure management to ensure the network is optimal and always available.
IT Team
Food Standards Agency
Neil Swift
Following the establishment of solid and secure IT system foundations in the early years of the SSRO, conceived and delivered mostly through cloud based services, we have been able to improve user experience and increase exploitation of technology investment with Littlefish as the SSRO’s IT managed service provider.
Neil Swift
Chief Executive Officer, SSRO
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