The Pensions Ombudsman (TPO), the Non-Departmental Public Body responsible for investigating pension complaints, has appointed Littlefish to provide Managed IT Services as part of its long-term vision to provide a trusted, fair and impartial resolution service.
TPO sought a new service that would provide users with the technology and services to enable modern working practices and improve user experience. Mobility and technological capability was also required to support TPO’s move to the Government Hub in Canary Wharf.
Littlefish will now provide a comprehensive Managed IT Service that includes Secure 24/7 Service Desk, End User and Infrastructure support, Office365, Microsoft Azure cloud platforms, and 8×8 cloud telephony. Littlefish will also deliver service integration and be responsible for governance, compliance and innovation.
The three-year deal, which includes an optional one year extension, is worth around £900,000. The procurement route used was European Journal as the timing fell between the close of Technical Services 1 and a fully operational Technical Services 2 (Government Frameworks).
A comprehensive evaluation process was conducted. It concluded that the tailored approach and functionally rich offering by Littlefish made it the most suitable provider to meet the current and anticipated needs of the business.
Jane Carey, Business Director at The Pensions Ombudsman said:
“We are looking forward to working with Littlefish over the next three to four years.”
Dave Aspindle, Littlefish Head of Public Sector, commented;
“Littlefish is looking forward to working with The Pensions Ombudsman to provide a truly user-centric IT service that is Government Hub ready and enables users to embrace flexible, modern working practices in a secure environment. The partnership will deliver TPO a step-change in user experience, and a service befitting of an organisation providing such a valuable public service.”
About The Pensions Ombudsman
The Pensions Ombudsman for England and Wales was set up by the Office for Pension Complaints under the Pension Schemes Act 1993 and Pensions Act 2004.
When it started in 1991 its goal was to deliver a fair and impartial service that makes it easy for everyone to make a complaint, today it follows a similar purpose. The Pensions Ombudsman deals with complaints and disputes which concern the administration and/or management of occupational and personal pension schemes. It can also consider complaints about the actions and decisions of the Pension Protection Fund and about some decisions made by the Financial Assistance Scheme. When it receives complaints, it examines the facts in each case and weighs up the evidence without taking sides; and its service is free. It has legal powers to make decisions that are final, binding and enforceable in court. There is no financial limit on the awards it can make.
The Pensions Ombudsman is not a consumer champion or part of the pension profession and is also independent of Government. The Pensions Ombudsman employs a highly skilled workforce and deals with approximately 1,300 complaints and around 6,000 enquiries each year across a range of pension issues.
For more information visit The Pensions Ombudsman’s website
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