At Littlefish we take great pride in the exceptional quality of our services proven through industry leading metrics, but we also continually strive to improve.
At Littlefish we take great pride in the quality of our services and consistently strive to improve them through our own internal improvement programmes. The most significant contributor to the process is our customers, and without the feedback they provide we would not be able to make the improvements we do.
There is nothing we enjoy more than positive feedback and we receive a great deal from both our customer stakeholders as well as the end service users. We take all feedback seriously and whilst it is thankfully not very frequent we also value the negative feedback we receive from our customers. It is this feedback that we use to improve and refine our services.
We share all the feedback we receive with our customer stakeholders through our Service Management processes. This provides our customers with an invaluable alternate measurement for assessing the performance of our service against standard industry KPIs. In many instances this feedback also helps drive improvements with our customers’ processes as well as our own.
We collect near-realtime customer feedback through three mechanisms:
Independent Customer Satisfaction Surveys
LF Live feedback from service users
Feedback from regular customer Service Reviews
The BenefitsWe review all our customer feedback frequently, which enables us to understand how best to continue improving our services.
Monthly Report Pack
Containing analysis and reporting of all feedback
Qualitative Service Assessment
Supporting KPI performance measurements
Continual Service Improvement Programme
Based on all captured feedback
How are we doing?
Average Response Time
First Contact Resolution
We can help you to:
Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!
Enhance user experience
Enrich workforce productivity
Effect cost-efficiency gains
Engender employee health & well-being
Enable agility & innovation
Tangible Business Value
Managed IT Services should be the ‘means to an end’ that enable your business to operate efficiently and successfully. We’re ever conscious of this, and encourage our people to always think and act as though they were ‘walking in the customer’s shoes’. But don’t take our word for it. Here’s what our customers have had to say about the tangible business value they’ve realised from partnering with Littlefish.