At Littlefish we take great pride in the quality of our services and consistently strive to improve them through our own internal improvement programmes. The most significant contributor to the process is our customers, and without the feedback they provide we would not be able to make the improvements we do.
There is nothing we enjoy more than positive feedback and we receive a great deal from both our customer stakeholders as well as the end service users. We take all feedback seriously and whilst it is thankfully not very frequent we also value the negative feedback we receive from our customers. It is this feedback that we use to improve and refine our services.
We share all the feedback we receive with our customer stakeholders through our Service Management processes. This provides our customers with an invaluable alternate measurement for assessing the performance of our service against standard industry KPIs. In many instances this feedback also helps drive improvements with our customers’ processes as well as our own.
We collect near-realtime customer feedback through three mechanisms:
Independent Customer Satisfaction Surveys
LF Live feedback from service users
Feedback from regular customer Service Reviews
We review all our customer feedback frequently, which enables us to understand how best to continue improving our services.
Containing analysis and reporting of all feedback
Supporting KPI performance measurements
Based on all captured feedback
Managed IT Services should be the ‘means to an end’ that enable your business to operate efficiently and successfully. We’re ever conscious of this, and encourage our people to always think and act as though they were ‘walking in the customer’s shoes’. But don’t take our word for it. Here’s what our customers have had to say about the tangible business value they’ve realised from partnering with Littlefish.
“Throughout the tender process, Littlefish showed a great understanding of our requirements including a Service Desk offering to match the size and demand of our business, and a new IT architecture to offer a more robust and scalable solution.”
Community Health Partnerships, Senior Corporate Finance Manager
“Littlefish proved itself to be capable, flexible and agile, and the right fit for us. From the initial engagements and through their references we were confident they would be the ideal partner.”
The Oil & Gas Authority, Head of Procurement & IT Services
“We were never able to concentrate on those big projects before because we were always having to stop and look at the little things. We have time to do those big jobs now. Plus people here are happier, calmer, and not as stressed.”
NSK Americas, Head of IT Services for the Americas, NSK
“Littlefish have proved to be a great IT partner. they are responsive, flexible, honest and genuinely focused on improving our IT service. We have also been impressed with their comprehensive, tailored KPI reporting pack.”
Farrow & Ball, Head of IT
“My IT Team can now concentrate on the high value requirements of the business rather the low value activities. We have a very close working relationship with Littlefish which allows them to meet our requirements. They are flexible and open to take new areas of support, which means we have a trusted partner who is genuinely liked by our customers.”
NSK Europe, Head of IT
“The combination of service and price makes Littlefish unbeatable. If we need extra manpower for a project, Littlefish scale their internal teams to accommodate us. We've outsourced level 1 support for almost all of our applications to our Pod now too.”
Money Advice Service, IT Manager
Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!
Whatever your query or requirements, we’d love to hear from you.