Quality


At Littlefish we take great pride in the exceptional quality of our services proven through industry leading metrics, but we also continually strive to improve.

Strive to
improve

At Littlefish we take great pride in the quality of our services and consistently strive to improve them through our own internal improvement programmes. The most significant contributor to the process is our customers, and without the feedback they provide we would not be able to make the improvements we do.

There is nothing we enjoy more than positive feedback and we receive a great deal from both our customer stakeholders as well as the end service users. We take all feedback seriously and whilst it is thankfully not very frequent we also value the negative feedback we receive from our customers. It is this feedback that we use to improve and refine our services.

We share all the feedback we receive with our customer stakeholders through our Service Management processes. This provides our customers with an invaluable alternate measurement for assessing the performance of our service against standard industry KPIs. In many instances this feedback also helps drive improvements with our customers’ processes as well as our own.

Our Approach

We collect near-realtime customer feedback through three mechanisms:

Independent Customer Satisfaction Surveys

LF Live feedback from service users

Feedback from regular customer Service Reviews

The Benefits

We review all our customer feedback frequently, which enables us to understand how best to continue improving our services.

Monthly Report Pack

Monthly Report Pack

Containing analysis and reporting of all feedback

Qualitative Service Assessment

Qualitative Service Assessment

Supporting KPI performance measurements

Continual Service Improvement Programme

Continual Service Improvement Programme

Based on all captured feedback

How are we doing?

6 Secs

Average response time

>70%

First contact resolution

ISO 27001

Accredited

NPS

'World Class'

Tangible Business Value

Managed IT Services should be the ‘means to an end’ that enable your business to operate efficiently and successfully. We’re ever conscious of this, and encourage our people to always think and act as though they were ‘walking in the customer’s shoes’. But don’t take our word for it. Here’s what our customers have had to say about the tangible business value they’ve realised from partnering with Littlefish.

We can help you to:

Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!

Enhance user experience

Enhance user experience

Enrich workforce productivity

Enrich workforce productivity

Effect cost-efficiency gains

Effect cost-efficiency gains

Engender employee health & well-being

Engender employee health & well-being

Enable agility & innovation

Enable agility & innovation

Get in touch

Whatever your query or requirements, we’d love to hear from you.

Send us a message

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Contact Infomation

Sales: 0344 848 4440

Support: 0344 848 4441

info@littlefish.co.uk

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