Littlefish & Ricoh Partnership

Supporting Ricoh across Public Sector & UK centric service delivery engagements.

Partnership with Ricoh

Littlefish are supporting Ricoh UK IT Services “Partner First” approach to client engagement. Operating together across Public Sector, with a focus on Local Government and Blue Light specifically, and in the Private and Not for Profit/Charity sectors where a UK based Service Centre is preferred to Ricoh’s own near shore capabilities, Littlefish will provide independently verifiable, world class service delivery across a defined Managed Services Portfolio.

Specialising in End User Services and Cyber Security, Littlefish further enhances Ricoh’ IT Services offering. The combined strength of Ricoh’s brand, market reputation for excellence and Littlefish’s exceptional service delivery, our route to market is very much stronger together.

Across both the mid-market and enterprise size clients, a 250 userbase minimum is the main qualification metric for success. With collective referenceable strength in depth, our approach will resonate across most vertical markets. Littlefish’ brings a wealth of experience and references in Public Sector, Retail, Manufacturing, Construction, Financial Services and the not for profit sector.

About
Littlefish

Littlefish is a multi award-winning Managed IT Services Provider delivering on its promises of enhancing user experience, improving customer satisfaction, and achieving authentic business value. We provide innovative, agile and flexible Managed Services, built around our industry leading multilingual Service Desk with its unique Pod™ approach to service delivery, from our Nottingham and Greater Manchester Service Centres.

We support tens of thousands of users globally, 24/7/365, for a wide variety of private and public sector organisations including: UK Parliament; Cafcass; Signet Group; Historic England; Palladium Group; Food Standards Agency; NSK; and Farrow & Ball.

Managed IT Services

We provide market-leading Managed IT Service solutions that fit flexibly around your business’s exacting needs. Whether you’re looking to fully outsource, or collaboratively co-source alongside your existing resources, we will deliver a service that enhances business performance.

Cloud Services

For smart and flexible working, smart and flexible solutions are required. Our Microsoft Azure, O365 and Cloud Services portfolio enable centralised management whilst allowing you to access data from multiple devices, anywhere and at any time.

IT Consultancy

We provide an experienced and professional perspective. We’ll turn our expert eye to your business requirements, helping to deliver tangible business improvement projects on time, on budget, and with minimal disruption.

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We can help your customers:

Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your customers users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your customers users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable your customers to effect cost-efficiency gains. What’s not to like!

Enhance user experience

Enrich workforce productivity

Effect cost-efficiency gains

Engender employee health & well-being

Enable agility & innovation

How are we doing?

Average Response Time

%

First Contact Resolution

Accredited

'World Class'

The Littlefish Difference

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Modular managed service and co-source options

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Management

Service-led approach to account management & Service Management Office capabilities

Innovation

Leading edge technology and future-equipped service capabilities

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Modular managed service and co-source options

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Management

Service-led approach to account management & Service Management Office capabilities

Innovation

Leading edge technology and future-equipped service capabilities

Award Winning Company

The Littlefish Story

Founded in Nottingham in 2003 as a bedroom start up, Littlefish has gone from strength to strength since its management takeover in 2010. Enjoying a period of sustained growth, Littlefish now contends with, and frequently wins against, multi-£b global Managed IT Service providers in the private and public sector markets. Offering a viable, highly flexible and agile alternative to the 'usual suspects', and continuously investing in its people, processes and technologies - the Littlefish success story continues.

We proudly support

Get In Touch

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