Mark Petty

About the author

Mark Petty: Sales & Marketing Director at Littlefish



Share via:

The Littlefish Digital Transformation Survey: 5 common IT complaints

16/03/2018


The whole business relies on IT. Modern organisations simply can’t function without technology. Just look what happened to British Airways last year: an IT failure brought the business to a standstill, left customers stranded and cost the business millions. The responsibility of IT management can be a heavy weight on a CIO’s shoulders.

As IT evolves, the role of CIO is becoming increasingly complex. As well as delivering operational excellence, they’re being asked to lead digital transformation and even get involved in product and service innovation. Expectations are rising – from customers, employees and the boardroom. While they need to try out new strategies, having the right people in the right roles is more important than ever.

We asked over a hundred CIOs and IT decision makers to tell us about their experiences with IT, Service Desks and digital transformation. The answers highlighted the most common issues CIOs face today.

IT decision makers either can’t find the talent they need or can’t afford it. Many are turning to outsourcing to access specialist knowledge and take care of day-to-day tasks that take up too much time internally.

However, affordability is also an issue with outsourcing, as is quality of service and overall value for money. So finding the right outsourcing partner, and outsourcing the right tasks to them, is critical to overcoming skills shortages in an increasingly competitive market.

Takeaways:

  • The technology skills shortage has increased competition for talent, making it hard to find and afford.
  • In-house resource needs to be freed up from mundane tasks to focus on strategy and delivering added value.
  • Outsourcing can help IT decision makers access specialist technical expertise and take care of routine IT management.
  • But the devil is in the detail. Only 1 in 5 feel they’re getting great value and great service from their outsourcing partner, so deciding what IT services to outsource and to who is critical to success.



Read More
Holly Palmer ITSM Young Professional of The Year

Holly Palmer – ‘Young ITSM Professional of The Year’ winner

18/06/2018

Littlefish Service Desk Administrator Holly Palmer wins Young ITSM Professional of the Year at the ITSMF Professional Service Management Awards ...


Read More
Holly Palmer ITSM Young Professional of The Year

Holly Palmer – ‘Young ITSM Professional of The Year’ Finalist

05/06/2018

Littlefish Service Desk Administrator Holly Palmer has been nominated as a finalist in the ‘Young ITSM Professional of The Year’ ...


Read More

Why today’s C-Suite wants its CIO to outsource IT support

01/06/2018

From service desk to IT optimisation ‒ today’s C-suite understand the business value that IT outsourcing brings. IT is the engine ...


Read More

The CIO surgery ‒ are you suffering from VUCA?

18/05/2018

Stuck in a quagmire of support and maintenance? We offer a prescription that puts today’s resource-starved IT leaders back to ...


Read More

Preventative cures for today’s CIO ‒ 8 ways to get back in shape

04/05/2018

Break the cycle of fault to fix with our 8 preventative cures that will help you move forward to proactive ...


Read More
Laura Storrs, Finance Director, Littlefish Managed IT Services

Littlefish appoints Laura Storrs as new Finance Director

02/05/2018

Littlefish is pleased to announce the appointment of Laura Storrs as its new Finance Director, with immediate effect. Laura brings considerable ...