Mark Petty

About the author

Mark Petty: Sales & Marketing Director at Littlefish



Share via:

The Littlefish Digital Transformation Survey: Signs that many MSPs aren’t delivering

23/03/2018


How well is your MSP performing? If it’s poor to average, you’re not alone. Our recent survey showed that as few as 5% of IT decision makers (ITDMs) rate the service they receive as both excellent and delivering value for money.

What’s even worse is if you’re not sure how well your MSP is looking after your business. Because if you know that your Service Desk is lousy, you can – and should – do something about it before it’s too late. But if you’re none the wiser about their strengths and weaknesses, you may find out the hard way – when a major incident occurs and your business is left vulnerable.



Read More
Service Desk Engineer Roles Nottingham

The People Driving The Future of Business

02/08/2018

In today’s rapidly shifting landscape, Service Desk roles are a solid IT career foundation. 9:32pm on a Friday evening in the ...


Read More
Customer Experience Awards Finalists Littlefish

Littlefish Named 2018 UK Customer Experience Awards Finalist

05/07/2018

Littlefish is proud to announce it has been named a finalist in the 2018 UK Customer Experience Awards ‘Customer Centric ...


Read More

The Littlefish Digital Transformation Survey: Healthy Habits: Common IT issues

29/06/2018

In this increasingly digital world, where big business is data driven, IT is supposed to inform strategy and help reach ...


Read More
Holly Palmer ITSM Young Professional of The Year

Holly Palmer – ‘Young ITSM Professional of The Year’ winner

18/06/2018

Littlefish Service Desk Administrator Holly Palmer wins Young ITSM Professional of the Year at the ITSMF Professional Service Management Awards ...


Read More
Holly Palmer ITSM Young Professional of The Year

Holly Palmer – ‘Young ITSM Professional of The Year’ Finalist

05/06/2018

Littlefish Service Desk Administrator Holly Palmer has been nominated as a finalist in the ‘Young ITSM Professional of The Year’ ...


Read More

Why today’s C-Suite wants its CIO to outsource IT support

01/06/2018

From service desk to IT optimisation ‒ today’s C-suite understand the business value that IT outsourcing brings. IT is the engine ...