How well is your MSP performing? If it’s poor to average, you’re not alone. Our recent survey showed that as few as 5% of IT decision makers (ITDMs) rate the service they receive as both excellent and delivering value for money.
What’s even worse is if you’re not sure how well your MSP is looking after your business. Because if you know that your Service Desk is lousy, you can – and should – do something about it before it’s too late. But if you’re none the wiser about their strengths and weaknesses, you may find out the hard way – when a major incident occurs and your business is left vulnerable.