Customer Engagement and ERP
Littlefish Group delivers Microsoft Dynamics 365 business solutions across the full Customer Engagement and ERP suite. Our scope covers implementation, integration, advisory and ongoing managed service for organisations adopting or extending Dynamics 365.
Dynamics 365 Customer Engagement covers Sales, Customer Service, Marketing and Field Service. These modules run your customer relationships, sales pipeline, service operations and field deployments through a single Microsoft platform. We deliver implementation, integration, customisation and managed support for organisations adopting Customer Engagement or extending an existing CE deployment.
Dynamics 365 ERP covers Finance, Operations and Supply Chain for enterprise deployments, plus Business Central for mid-market organisations. These modules run your financials, operational workflows and supply chain visibility through a single Microsoft platform. We deliver implementation, integration, customisation and managed support for organisations adopting ERP or extending an existing deployment.
Dynamics 365 implementation covers requirements gathering, target architecture design, environment configuration, customisation, data migration and user acceptance testing through to go-live. We scope each engagement against your modules, licensing position and integration boundaries, with named owners on both sides through every phase of the build.
Dynamics 365 integration connects the platform to your existing applications, data sources and Microsoft services through Microsoft Power Platform , Dataverse, Logic Apps and Azure Service Bus. We design and build connectors for the systems your business already runs, including ERP, finance, identity and bespoke line-of-business applications.
Dynamics 365 advisory covers strategic decisions around platform fit, module selection, licensing optimisation, integration architecture and roadmap planning. Our consultants benchmark your existing operating model against Dynamics 365 capability and produce the platform recommendation, sequencing plan and business case that go to your board for approval.
Dynamics 365 managed service covers ongoing support, release wave management, performance optimisation and continuous improvement after go-live. We handle the platform updates Microsoft releases twice a year, manage user requests and the customisation backlog, and provide UK-based service desk support across your Dynamics 365 footprint.
Dynamics 365 customisation reaches a tipping point where each new modification slows the release wave updates Microsoft pushes twice a year, requiring rebuild work each cycle. The cost of maintaining heavily customised environments compounds over time and constrains the modules you can add later. Our delivery uses configuration over customisation where the platform supports it, with bespoke work scoped only where business logic demands it.
Dynamics 365 licensing has multiple module SKUs, application bundles and per-user costs that compound when integrations and Power Platform usage are factored in. Deployments commonly overpay in the first year because licensing was scoped at module level without accounting for actual usage patterns. Our advisory reviews your licensing position against modelled usage and structures the plan around your actual user base.
Dynamics 365 deployments commonly stall after go-live, with licences active but daily user adoption lower than the business case projected. The platform stays as a record-keeping tool when the business case depends on it driving daily decisions and frontline action. Our delivery includes a structured adoption programme, in-application guidance and user-specific training across the modules in scope.
Every engagement runs to defined outcomes, measured against the success criteria agreed at discovery. We take responsibility for getting the platform from configuration through to user adoption at go-live, not just into your tenant.
We hold six advanced Microsoft specialisations. Our consultants and engineers are Microsoft-certified across the Dynamics 365 modules we deliver, with combined experience across UK enterprise, public sector and mid-market deployments.
Our consultants, engineers and service desk operate as a single team. The same people scope, configure, integrate and support the platform, with named owners on both sides through every release wave.
We configure licensing optimisation, performance baselines, role-based access and audit logging during design. Engagements meet UK GDPR, the Data Protection Act and FCA or NIS Regulations at go-live, with audit-ready evidence prepared during delivery.
