Why littlefish?

Why Littlefish

Why littlefish?

Our flexible, scalable, and people-centric managed IT service offers exceptional service levels with added value for continual improvement where you need it most.

Our purpose is to disrupt the standard models of Managed IT Services, where the usual suspects can fail to perform, by delivering service solutions that are tailored to the precise needs of your organisation and communicated in clear and straightforward language. Our ‘people first’ approach delivers a higher quality user-experience and will add tangible business value to your organisation.

We work together with you and your nominated stakeholders to co-create the most beneficial solution for your organisational need, rather than trying to mould a standard service offering because that’s the easiest thing to do. We recognise that best practise absolutely has its place and greatness can be shared, but that one size never fits all.

Our flexible approach means we offer both personalised and innovative solutions – built to suit your organisation’s needs but agile and reactive enough to stand the test of time.

The Littlefish difference

Our highly-skilled experts work in ‘pods’ – small, dedicated teams of service desk engineers ringfenced to deliver a personalised service.


Extensive industry experience coupled with an innovative and agile approach provides a ‘best of both worlds’ outcome.

Service Quality

Enhancing the quality of service you provide – fuelling your organisation’s growth and generating new career opportunities.


We offer exceptional flexibility and scalability where you need it most. We offer modular managed service and co-source options.

Shift Left

Our shift left approach, allows us to achieve continual business improvement that results in a first contact resolution over 70%.


Excellent managed IT support services featuring a 24/7/365 ‘lights-on’ UK-based Service Desk.


Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch.

Service Management

Service-led approach to account management & Service Management Office capabilities.


Innovative technologies, such as Littlefish Live instant chat and Littlefish Lens, future-equips our service capabilities.

10 seconds Average Response Time

At Littlefish, we put user-experience at the core of our service offering. We’re proud of our industry-leading average response time.

World Class

Littlefish’s dedication to service excellence is reflected in its world class, independently verified, Net Promoter Score (NPS).

First Time Response

Our service desk engineers prioritise first contact resolution and service quality, putting customer experience first, every time.

The littlefish story

Founded in Nottingham in 2003 as a bedroom start up, Littlefish has gone from strength to strength since its management takeover in 2010. Enjoying a period of sustained growth, Littlefish now contends with, and frequently wins against, multi-£b global Managed IT Service providers in the private and public sector markets.

Offering a viable, highly flexible and agile alternative to the ‘usual suspects’, and continuously investing in its people, processes and technologies – the Littlefish success story continues.

New Ownership & Management
Littlefish Acquired by Source 24
Award Winning Business
Clients Awarding LF Accolades
Enterprise Class Tools & Process
Deployed & Launched to Clients
Manchester Expansion
New Secure Service Desk Operation & G-Cloud Success
Accredited International Service Delivery
New Languages Offered ISO 9001 & 27001 Achieved
New HQ
Growth = New HQ Nottingham City Centre
CSI & Development
Formal Learning Programs Established
Microsoft Partnership
4th Gold Accreditation
Sunday Times Best Company
One To Watch
Sheffield Expansion
Sheffield City Centre
Sunday Times Best Company
One To Watch
Cyber Security
Services BU Originated
More Awards...
plus new accreditations and investment

Littlefish UK Leadership Team

All of our directors and senior management team have extensive enterprise-grade IT services and solutions experience over many years, providing our customers with the most suitable people-centric solutions to enable business growth and innovation.

Steve Robinson Headshot

Steve Robinson

Chief Executive Officer

Richard Roome Headshot

Richard Roome

Chief Operating Officer

Mark Petty Headshot

Mark Petty

Chief Growth Officer

Richard Hutchings Headshot

Richard Hutchings

Chief Technology Officer

Graham Gilbert Headshot

Graham Gilbert

Non Executive Chairman

Chloé Fellows Headshot

Chloé Fellows

Chief People Officer

Leon Keller Headshot

Leon Keller

Chief Financial Officer

Adam Trott Headshot

Adam Trott

Customer Services Director

Steve Pell Headshot

Steve Pell

Operations Director

Get In Touch