Why Littlefish


The Littlefish approach to providing Managed IT Services sets us apart from the ‘usual suspects’ – delivering a truly tailored, user-centric approach that achieves tangible value for our clients.

Co-create, not dictate

Our purpose, is to disrupt the standard models of Managed IT Services where the usual suspects fail to perform, by delivering service solutions that are tailored to the precise needs of your organisation and communicated in clear and straightforward language. Our people first approach delivers a higher quality experience and will add tangible business value to your organisation.

We work together with you and your nominated stakeholders, to co-create the most beneficial solution for your organisational need, rather than trying to mould a standard service offering because that’s the easiest thing to do. We recognise that best practise absolutely has its place and greatness can be shared, but one size does not fit all and no two organisations are the same.

The Littlefish Difference

Process

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Flexibility

Modular managed service and co-source options

Shift Left

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Managment

Service Managment

Service-led approach to account management & Service Management Office capabilities

Innovation

Innovation

Leading edge technology and future-equipped service capabilities

Award Winning Company

Service Desk Institute (SDI) Awards 2018

2017 UK IT Industry Awards Finalist

The Littlefish Story

Founded in Nottingham in 2003 as a bedroom start up, Littlefish has gone from strength to strength since its management takeover in 2010. Enjoying a period of sustained growth, Littlefish now contends with, and frequently wins against, multi-£b global Managed IT Service providers in the private and public sector markets. Offering a viable, highly flexible and agile alternative to the 'usual suspects', and continuously investing in its people, processes and technologies - the Littlefish success story continues.

Meet The Team

All of our Directors and Senior Management Team have extensive enterprise-grade experience with over 150 years of combined IT Services and Solutions expertise, providing a 'best of both worlds' solution when coupled with our innovative and agile approach.

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Steve Robinson
Managing Director

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Richard Roome
Services Director

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Mark Petty
Sales & Marketing Director

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Graham Gilbert
Non-Executive Chairman

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Mike Relf
Operations Director

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Richard Hutchings
Chief Technology Officer

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The Littlefish Approach To Quality: Delivering Continual Improvement

Get in touch

Whatever your query or requirements, we’d love to hear from you.

Support: 0344 848 4441

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