Why Littlefish

The Littlefish approach to providing Managed IT Services sets us apart from the ‘usual suspects’ – delivering a truly tailored, user-centric approach that achieves tangible value for our clients.

Co-create, 

not dictate 

Our purpose, is to disrupt the standard models of Managed IT Services where the usual suspects fail to perform, by delivering service solutions that are tailored to the precise needs of your organisation and communicated in clear and straightforward language. Our people first approach delivers a higher quality experience and will add tangible business value to your organisation.

We work together with you and your nominated stakeholders, to co-create the most beneficial solution for your organisational need, rather than trying to mould a standard service offering because that’s the easiest thing to do. We recognise that best practise absolutely has its place and greatness can be shared, but one size does not fit all and no two organisations are the same.

The Littlefish Difference

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Modular managed service and co-source options

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Management

Service-led approach to account management & Service Management Office capabilities

Innovation

Leading edge technology and future-equipped service capabilities

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Modular managed service and co-source options

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Management

Service-led approach to account management & Service Management Office capabilities

Innovation

Leading edge technology and future-equipped service capabilities

Award Winning Company

The Littlefish Story

Founded in Nottingham in 2003 as a bedroom start up, Littlefish has gone from strength to strength since its management takeover in 2010. Enjoying a period of sustained growth, Littlefish now contends with, and frequently wins against, multi-£b global Managed IT Service providers in the private and public sector markets. Offering a viable, highly flexible and agile alternative to the 'usual suspects', and continuously investing in its people, processes and technologies - the Littlefish success story continues.

Meet The Team

All of our Directors and Senior Management Team have extensive enterprise-grade experience with over 150 years of combined IT Services and Solutions expertise, providing a ‘best of both worlds’ solution when coupled with our innovative and agile approach.

Steve Robinson

Chief Executive Officer

Twitter

Read More >>

Richard Roome

Services Officer

Twitter

Read More >>

Mark Petty

Sales & Marketing Director

Twitter

Read More >>

Graham Gilbert

Non-Executive Chairman

Read More >>

Mike Relf

Operations Director

Read More >>

Caroline Bagguley

Chief Financial Officer

Read More >>

Chloé Fellows

Chief People Officer

Read More >>

Richard Hutchings

Chief Technology Officer

Twitter

Read More >>

Katy Hinchcliffe

Head of Cyber Security

Read More >>

The Littlefish Approach To Quality: Delivering Continual Improvement

Get In Touch

Whatever your query or requirements, we’d love to hear from you.

Send us a message
  • At Littlefish we take your privacy seriously and want to be transparent about how we will use your data. We will process your personal information to provide you with services and information you request from us and to deal with your enquiry.

    By completing this form and providing us with your information, we believe you’re expressing an interest in our services: therefore we’d like to contact you in the future with other information, and about other services we offer, that we believe will be relevant and of interest to you and your organisation in a legitimate capacity.

    Read our full Data Protection & Privacy Statement here.

  • This field is for validation purposes and should be left unchanged.