AI for business across the Microsoft platform
Littlefish Group operates Microsoft applied AI inside your tenant as a managed service. We own the engineering work between licence allocation and measurable daily use, from initial tenant readiness through to ongoing operation.
Across the Microsoft 365 estate, we manage Exchange Online, OneDrive for Business, SharePoint Online and Microsoft Teams as a single tenant. The team hardens configuration against Microsoft and CIS benchmarks, optimises licence allocation, governs identity and refreshes baselines each quarter as Microsoft updates them through release waves.
We run SharePoint Online for document management, intranet and collaboration across the Microsoft 365 estate, where permission architecture and information architecture shape what Microsoft 365 Copilot can surface. The team designs the tenant, migrates content, governs access and keeps the platform and the Copilot index aligned as both evolve.
We deploy and run Microsoft Teams as the voice, meetings, collaboration and front-line worker platform across desktop, mobile and Teams Rooms hardware, including hybrid meeting environments. Copilot in Teams handles meeting summarisation, action capture and document drafting, and we drive adoption across user cohorts through Microsoft Viva telemetry.
Tenant readiness is as much the work as the software rollout, so we sequence Microsoft 365 Copilot deployment through licence allocation, sensitivity labelling, data classification and phased release across defined user cohorts. The Copilot Readiness Assessment opens the engagement, and we track real engagement through Microsoft Viva and tenant usage analytics.
We deliver Dynamics 365 Customer Engagement as a single platform for sales, customer service, marketing and field service, with Copilot for Sales and Copilot for Service embedded in the user workflow. The team handles implementation, customisation, integration and ongoing managed support as the suite expands per Microsoft release wave.
Our team manages Dynamics 365 Finance, Supply Chain Management and Business Central as a single Microsoft platform for finance, operations and inventory. Embedded AI handles forecasting, cash flow analysis and demand planning, while we deliver implementation, integration and ongoing managed support through year-end optimisation and external audit support.
We govern and run the Power Platform across the Microsoft estate, where Power Apps, Power Automate, Power Pages and Power BI deliver low-code development, automation and analytics. The team owns environment strategy, citizen-developer enablement and managed support across the full stack as adoption scales beyond a handful of pilot apps.
Microsoft 365 Copilot rolls into tenants where retention policies, sensitivity labels and data loss prevention reflect human access patterns rather than AI surfacing content at machine speed. We audit tenant configuration, identity governance, data classification and licence allocation through the Copilot Readiness Assessment before deployment, so the controls fit how Copilot retrieves information.
SharePoint and OneDrive permission sprawl built up over years surfaces the moment Copilot summarises content users have access to but were not expected to read. We remediate through Microsoft Purview, sensitivity labels and SharePoint permission audits, scoping the work to the sites and libraries Copilot indexes first so remediation tracks deployment.
Copilot licences land, deployment completes on schedule and daily active usage stays low because the tooling has no map to named workflows. Our adoption work integrates Copilot into specific roles, processes and applications, with Microsoft Viva and tenant usage telemetry tracking real engagement rather than licence activation.
“Littlefish Group helped us understand where we could drive efficiencies as we scaled. It genuinely felt like they were in it with us – they wanted us to win. The team members on the service desk are second to none. Our NPS scores show that. I couldn’t ask for more supportive people than the team at Littlefish Group.”
Operationally, Littlefish Group have been an excellent partner. From a collaboration perspective, we share the same goals. There’s never a time when they’re not contactable. Littlefish Group collaboratively work with our other providers, they’re always happy to take on other responsibilities, enhancing user experience via first time fixes and shift left responsibilities; their activities have been second to none.
Through a highly integrated approach, Littlefish Group has brought together the core service pillars that underpin NHS Supply Chain’s digital operations. These include Service Integration and Management, Modern Workplace solutions, a 24/7 Service Desk, and a dedicated Service Management Office. Together, these services enable us to deliver meaningful improvements that boost operational efficiency, enhance end-user experience, and ensure consistent, high-quality service delivery.
“Littlefish Group provide a dependable and professional out‑of‑hours and weekend service desk service, which is critical to maintaining continuity of our NHS services. Their team understands the demands of a 24/7 healthcare environment and responds promptly and effectively to support clinical and operational staff when it matters most. The service they deliver is reliable, well‑managed, and aligned with the high standards required to support patient care and frontline services.”
“Since the rollout of the solution, Muiríosa continues to transform what once was a static repository of information into a dynamic tool for communication and learning. Key documents, data and systems are now consolidated across Muiriosa’s 200 locations, ensuring information is accessible to everyone and maintaining transparency across the organisation.”
We are now a couple of months into our independent operation, and we’ve already begun to see a big difference; the speed of our support tickets has improved. We’re able to leverage and use a lot more of the Microsoft ecosystem.
“This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.”
“Since Littlefish have been appointed, they have been consistently delivering really excellent service to our staff. We have really tough expectations and have a sliding scale approach to customer satisfaction, so as the years go on, it gets harder. I’m really pleased to report that Littlefish have consistently met this scale.”
“It made sense to us to go to an organisation that could offer us a range of security services… we chose Littlefish because they could provide everything we needed. In an ever-evolving landscape, there’s always more to learn and new threats emerging, so I’m confident that Littlefish can help us with that.”
“We don’t see Littlefish as an ‘at arm’s length’ organisation, but as a partnership that works closely with us and that’s really important. We’ve really had great engagement in how they wish to understand our unique business and the way we operate and we’re starting to really reap the rewards of that engagement now.”
