Across your Microsoft Teams estate
Littlefish Group delivers Microsoft Teams solutions to UK enterprise and public sector organisations. As a Microsoft Solutions Partner with six advanced specialisations, we deploy and operate Microsoft Teams across voice, meetings, Teams Rooms hardware, front-line worker deployment and Copilot in Teams.
Voice services across your organisation run through Microsoft Teams Phone, deployed via Direct Routing or Microsoft calling plans. Number porting, contact centre integration and emergency address routing are configured to your operational and regulatory requirements across every user cohort.
Teams Rooms hardware deployment covers certified meeting-room devices across every space in your estate, including hybrid meeting environments. Room enrolment, endpoint configuration and admin policies run through the Microsoft Teams admin centre alongside the rest of your Teams estate.
Front-line worker Teams gives operational, retail, healthcare and shift-based staff access to Shifts, Walkie Talkie, Tasks and secure single sign-on through the Teams mobile client. Deployment covers user provisioning, licensing, device policies and manager workflows across every location.
Copilot in Teams delivers meeting summarisation, action capture, document drafting and follow-up recommendations across your organisation. Deployment covers licence readiness, permission alignment on the underlying SharePoint content and Purview governance across Copilot’s inputs.
Microsoft Viva telemetry measures Teams adoption across your organisation by workload, covering meetings, voice, chat and apps. Structured user training programmes then target the workloads with the lowest uptake, aligning feature usage with your Teams and Copilot licences.
Your Microsoft Teams support runs through our UK service desk with no international shift handover between analyst teams. Named analysts hold context on your voice, meetings and Teams Rooms configuration across in-hours and out-of-hours cover.
Deploying Teams as a full voice replacement for legacy PBX or Skype for Business runs into complexity around number porting, calling plans, emergency addresses and Session Border Controller configuration. Projects overrun, users end up on interim workarounds, and calling adoption never reaches the point the business case required.
Meeting rooms configured for in-person delivery leave remote attendees at a disadvantage. Video framing, audio pickup and content share workflows favour the people in the room, and hybrid meeting equity gaps become visible when senior stakeholders start dialling in from home more often than they attend in person.
Copilot in Teams licences get provisioned but adoption stalls. Meetings still run without summaries, action captures do not get generated, and the licence spend continues without the productivity uplift that justified the rollout. Users need structured guidance to embed Copilot workflows into daily work.
Littlefish Group holds six advanced Microsoft specialisations, one of a select few UK partners to do so. Delivery capability is independently verified by Microsoft rather than self-declared.
Your Microsoft Teams support runs from UK-based operations, no exceptions. Analysts, engineers and escalations all sit in the UK, with no international shift handover across the working day.
Threats in your Microsoft Teams chat, files and meeting content are triaged by our CREST-accredited, CISSP-qualified analysts inside our wider security operation, alongside the rest of your estate.
Voice, meetings, Teams Rooms deployment, adoption and support of your Microsoft Teams estate run from one Littlefish Group team, with no handover between consultancy and managed service.
“Littlefish Group helped us understand where we could drive efficiencies as we scaled. It genuinely felt like they were in it with us – they wanted us to win. The team members on the service desk are second to none. Our NPS scores show that. I couldn’t ask for more supportive people than the team at Littlefish Group.”
Operationally, Littlefish Group have been an excellent partner. From a collaboration perspective, we share the same goals. There’s never a time when they’re not contactable. Littlefish Group collaboratively work with our other providers, they’re always happy to take on other responsibilities, enhancing user experience via first time fixes and shift left responsibilities; their activities have been second to none.
Through a highly integrated approach, Littlefish Group has brought together the core service pillars that underpin NHS Supply Chain’s digital operations. These include Service Integration and Management, Modern Workplace solutions, a 24/7 Service Desk, and a dedicated Service Management Office. Together, these services enable us to deliver meaningful improvements that boost operational efficiency, enhance end-user experience, and ensure consistent, high-quality service delivery.
“Littlefish Group provide a dependable and professional out‑of‑hours and weekend service desk service, which is critical to maintaining continuity of our NHS services. Their team understands the demands of a 24/7 healthcare environment and responds promptly and effectively to support clinical and operational staff when it matters most. The service they deliver is reliable, well‑managed, and aligned with the high standards required to support patient care and frontline services.”
“Since the rollout of the solution, Muiríosa continues to transform what once was a static repository of information into a dynamic tool for communication and learning. Key documents, data and systems are now consolidated across Muiriosa’s 200 locations, ensuring information is accessible to everyone and maintaining transparency across the organisation.”
We are now a couple of months into our independent operation, and we’ve already begun to see a big difference; the speed of our support tickets has improved. We’re able to leverage and use a lot more of the Microsoft ecosystem.
“This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.”
“Since Littlefish have been appointed, they have been consistently delivering really excellent service to our staff. We have really tough expectations and have a sliding scale approach to customer satisfaction, so as the years go on, it gets harder. I’m really pleased to report that Littlefish have consistently met this scale.”
“It made sense to us to go to an organisation that could offer us a range of security services… we chose Littlefish because they could provide everything we needed. In an ever-evolving landscape, there’s always more to learn and new threats emerging, so I’m confident that Littlefish can help us with that.”
“We don’t see Littlefish as an ‘at arm’s length’ organisation, but as a partnership that works closely with us and that’s really important. We’ve really had great engagement in how they wish to understand our unique business and the way we operate and we’re starting to really reap the rewards of that engagement now.”
