Managed Services
Littlefish Group delivers end user computing services as part of our managed services capability, covering device lifecycle management, application support, endpoint security, collaboration tooling and desktop services across your full digital estate from our UK-based service desk.
Our experts manage the full device lifecycle from provisioning through to retirement. That includes Windows Autopilot enrolment, Intune policy configuration, operating system builds and application packaging across Windows, macOS, iOS and Android estates. Patch cycles are scheduled to balance security urgency against operational continuity.
We package, test and deploy applications across your endpoints through Intune, managing version control, licensing compliance and user-group targeting. Where your modern workplace solutions include Microsoft 365 apps, Teams, Sharepoint, OneDrive and Outlook, we handle everything from configuration to governance.
We manage virtual desktop infrastructure and cloud-hosted desktops through Azure Virtual Desktop, taking on deployment, configuration, patching and user access policies. Where physical and virtual desktops coexist, we apply consistent security baselines and configurations so your users get the same experience however they access their work.
Through Microsoft Defender for Endpoint and our CREST-accredited Security Operations Centre, we monitor your devices for threats, investigate alerts, contain incidents and coordinate remediation. This sits alongside our broader managed protection and response capability, providing continuous endpoint security without a dedicated in-house team.
Managing devices, applications, desktop environments and collaboration platforms across a hybrid workforce requires dedicated resource. For most mid-market organisations, that operational workload scales with every new user, location or platform you add. Outsourcing end user computing services to a specialist team releases that capacity for project and strategic work.
When devices are built to different standards, applications are patched on different cycles and collaboration tools are governed by different policies across departments, gaps appear. Those gaps create exposure from both a cyber security and regulatory compliance perspective. A managed end user computing environment applies consistent baselines across your full estate.
Slow device provisioning, outdated applications, unreliable desktop environments and extended service desk wait times all have a measurable impact on how effectively your staff can work. That operational friction shows up in lost productivity, increased ticket volumes and reduced confidence in IT as a function.
“Littlefish Group helped us understand where we could drive efficiencies as we scaled. It genuinely felt like they were in it with us – they wanted us to win. The team members on the service desk are second to none. Our NPS scores show that. I couldn’t ask for more supportive people than the team at Littlefish Group.”
Operationally, Littlefish Group have been an excellent partner. From a collaboration perspective, we share the same goals. There’s never a time when they’re not contactable. Littlefish Group collaboratively work with our other providers, they’re always happy to take on other responsibilities, enhancing user experience via first time fixes and shift left responsibilities; their activities have been second to none.
Through a highly integrated approach, Littlefish Group has brought together the core service pillars that underpin NHS Supply Chain’s digital operations. These include Service Integration and Management, Modern Workplace solutions, a 24/7 Service Desk, and a dedicated Service Management Office. Together, these services enable us to deliver meaningful improvements that boost operational efficiency, enhance end-user experience, and ensure consistent, high-quality service delivery.
“Littlefish Group provide a dependable and professional out‑of‑hours and weekend service desk service, which is critical to maintaining continuity of our NHS services. Their team understands the demands of a 24/7 healthcare environment and responds promptly and effectively to support clinical and operational staff when it matters most. The service they deliver is reliable, well‑managed, and aligned with the high standards required to support patient care and frontline services.”
“Since the rollout of the solution, Muiríosa continues to transform what once was a static repository of information into a dynamic tool for communication and learning. Key documents, data and systems are now consolidated across Muiriosa’s 200 locations, ensuring information is accessible to everyone and maintaining transparency across the organisation.”
We are now a couple of months into our independent operation, and we’ve already begun to see a big difference; the speed of our support tickets has improved. We’re able to leverage and use a lot more of the Microsoft ecosystem.
“This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.”
“Since Littlefish have been appointed, they have been consistently delivering really excellent service to our staff. We have really tough expectations and have a sliding scale approach to customer satisfaction, so as the years go on, it gets harder. I’m really pleased to report that Littlefish have consistently met this scale.”
“It made sense to us to go to an organisation that could offer us a range of security services… we chose Littlefish because they could provide everything we needed. In an ever-evolving landscape, there’s always more to learn and new threats emerging, so I’m confident that Littlefish can help us with that.”
“We don’t see Littlefish as an ‘at arm’s length’ organisation, but as a partnership that works closely with us and that’s really important. We’ve really had great engagement in how they wish to understand our unique business and the way we operate and we’re starting to really reap the rewards of that engagement now.”
“Throughout the tender process it really did become obvious that Littlefish put customer service at the heart of their approach and were willing to get to know the Canal & River Trust as an organisation. Since go live the positive feedback has been overwhelmingly unanimous from across the organisation which reinforces the belief we have chosen the right partner.”
“We trust Littlefish to work closely with us and move processes along and remove the need for constant firefighting when it comes to mitigating cyber security risks. Littlefish helped us put our priorities in place and reach a level of security I’m 100% happy with.”
