Customer Stories: Watford & Three Rivers Council

Littlefish selected as managed services partner for Watford Borough Council & Three Rivers District Council to provide around the clock service desk and infrastructure management support.


Managed IT services provider Littlefish has been appointed by Watford Borough Council, and neighbouring Three Rivers District Council, to deliver a range of IT managed services to support its employees.

The significant, four-year contract, with the option of a one year extension includes the provision of 24/7/365 service desk support and around the clock infrastructure management of their data centre and cloud infrastructures.

Watford Borough Council pride themselves on thinking bigger for Watford and neighbouring Three Rivers District Council, so they can provide the

best for their town, residents and communities. They are always searching for better answers – a bold council that gets things done, focusing on opportunity and challenging ‘old fashioned’ thinking. That’s why, when looking for an IT managed service provider, they wanted to partner with a company who shared their yearning for exceptional customer service and an organisation who genuinely cared about their users.

Watford Borough Council was looking for a partner to match our energy and desire to improve technology services to our customers in a number of ways. A focused, efficient implementation plan, combined with real commitment and professionalism, has led us to a seamless transition on day one. We are excited to see how the service evolves over the next few years.

Emma Tiernan – Head of ICT at Watford Borough Council

About Watford Borough & Three Rivers District Councils

Watford Borough Council wants Watford to be a place where people thrive. There is a wealth of opportunity for employment, leisure and cultural opportunities and an attractive residential environment. Streets and public places are smart, clean and safe; it is sustainable, healthy and environmentally friendly; the public services are high quality, good value for money and are delivered in a fair and equal way to all sections of the community.

That’s why, when choosing an IT managed services provider, they wanted to partner with a company who shared these same values and beliefs, providing the technology services and support to help them achieve their vision.

Partnering with an organisation that shares the same core values is really invigorating and this was a big contributing factor for Watford and Three Rivers. We pride ourselves on providing a service to our customers that authentically places the people first.

Mark Petty – Sales & Marketing Director

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