Dedicated Pod for consistency
A stable team supports your Trust every day, building deep contextual knowledge. This reduces repeat explanations, speeds resolution, and maintains alignment with clinical needs.
Fast & clinically aware support for your Trust
NHS IT Service Desk
Littlefish Group delivers NHS IT Service Desk support that takes the day‑to‑day burden off your teams, reduces clinical downtime, and frees you to focus on improving care.
Solving everyday NHS challenges
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Clinical downtime that slows care
Inconsistent service desk experiences cause delays, frustration, and ultimately affect patient flow. Littlefish Group provides fast, frictionless support that gets NHS workers back to care quickly, protecting time, patient safety and continuity.
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Overstretched IT teams pulled into noise
NHS IT teams spend too much time firefighting and not enough time improving. Escalations often climb to senior leaders before issues are resolved, eroding trust in digital services. We take ownership from first contact, reduce escalations, and free internal teams to focus on strategic work.
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Supplier relationships that feel distant
Many Trusts feel their service desk isn’t in-tune to the clinical operation and its priorities, creating frustration and unnecessary friction. Our Pod model provides dedicated engineers who learn your systems, people and pressure points, becoming a natural extension of your organisation.
Supporting our healthcare clients
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Through a highly integrated approach, Littlefish Group has brought together the core service pillars that underpin NHS Supply Chain’s digital operations. These include Service Integration and Management, Modern Workplace solutions, a 24/7 Service Desk, and a dedicated Service Management Office. Together, these services enable us to deliver meaningful improvements that boost operational efficiency, enhance end-user experience, and ensure consistent, high-quality service delivery.
Matt Wynn
Data and Technology Executive Director, NHS Supply Chain -
“Littlefish Group provide a dependable and professional out‑of‑hours and weekend service desk service, which is critical to maintaining continuity of our NHS services. Their team understands the demands of a 24/7 healthcare environment and responds promptly and effectively to support clinical and operational staff when it matters most. The service they deliver is reliable, well‑managed, and aligned with the high standards required to support patient care and frontline services.”
Kev Fisher
Assistant Director of Digital Technical Services, University Hospital of Derby and Burton Trust -
“Since the rollout of the solution, Muiríosa continues to transform what once was a static repository of information into a dynamic tool for communication and learning. Key documents, data and systems are now consolidated across Muiriosa’s 200 locations, ensuring information is accessible to everyone and maintaining transparency across the organisation.”
Deborah Gleeson
Information Officer, Muiriosa -
“We don’t see Littlefish as an ‘at arm’s length’ organisation, but as a partnership that works closely with us and that’s really important. We’ve really had great engagement in how they wish to understand our unique business and the way we operate and we’re starting to really reap the rewards of that engagement now.”
Nigel Hall
Director of IT and Analytics
Why NHS trusts choose Littlefish Group
Rapid, empathetic support
Your workforce needs instant, human support. We deliver it with 95%+ customer satisfaction, an NPS of 80, and an average 10 second response time. Users feel heard, helped, and supported.
24/7 UK-based coverage
Care doesn’t stop at 5pm. Our analysts deliver award‑winning support across phone, live chat and email. Shift patterns, emergency pathways, and multi‑site pressures are always factored in.
Deep NHS experience
From Smartcards and clinical applications to medical devices, multiple resolver groups and major incidents, our team understands NHS environments and acts with urgency, clarity and ownership. Behind the scenes, AI and predictive analytics enhance quality and speed.
Balancing cost with expertise
We provide scalable support that strengthens internal NHS IT teams, giving users immediate access to skilled engineers, including 2nd-line capability at first contact. Shift left practices and root cause analysis reduce waste and protect staff time.
Security built into every interaction
The service desk plays a frontline cyber security role, validating identity, detecting unusual activity and controlling access to systems containing sensitive patient information. Rigorous processes and trained analysts help meet DSPT expectations and protect patient data.
