National Apprenticeship Week 2024 – Littlefish Stories

As National Apprenticeship Week unfolds, we are thrilled to share the inspiring journey of Emma Cokkinos. Initially joining us as a HR Administrator, Emma embarked on an apprenticeship journey that has been nothing short of transformative. Undertaking the Level 3 HR Support apprenticeship, she sought to acquire the essential skills and knowledge to excel in her role.

Her dedication and hard work have not only been evident in her studies but also in her professional growth. Before even completing her apprenticeship, which is set to conclude in May 2024, Emma’s remarkable progress was recognised with a well-deserved promotion to HR Assistant. Her story is a testament to the power of apprenticeships in fostering career advancement and skill development. We asked Emma a few questions and here’s what she had to say.

What was the name of the apprenticeship you completed?

Level 3 HR Support

What did you enjoy most about your apprenticeship experience?

The highlight of my apprenticeship journey was the meaningful connection between my learning and real projects within the HR team. It brought my studies to life in a truly inspiring way.

Can you describe the specific skills or competencies that you acquired during your apprenticeship that have since become instrumental in your career?

The data analysis learning was incredibly helpful within a HR Administration role as it helped me to be more efficient when using excel. The workshop I attended regarding communication was particularly insightful for my new role, where I will be assisting staff and communicating more with managers.

Can you share a big accomplishment in your career that you believe was influenced by your apprenticeship experience?

My promotion to the role of HR Assistant is a prime example of how my apprenticeship experience played a pivotal role. Equipped with the tools and confidence nurtured during my apprenticeship, I was more than prepared to excel in my new position.

The theme for National Apprenticeship Week 2024 is #skillsforlife. Can you describe the specific skills for life that you acquired during your apprenticeship?

I’ve gained lifelong skills like communication, data analysis, project management, and academic writing.

Based on your own experience, what advice would you give to someone considering an apprenticeship at Littlefish?

My advice is simple – seize the opportunity! An apprenticeship at Littlefish equips you with the tools to succeed. After all, what is a career without the continuous joy of learning and growth?

Jamie’s story…

As we celebrate National Apprenticeship Week, we are proud to highlight Jamie Bradbury’s career journey at Littlefish, which illustrates the enduring value of skills gained through apprenticeships. Jamie started as an apprentice, taking his first steps as an Operations Engineer. The skills he developed during his apprenticeship – like problem-solving, technical knowledge, and effective communication – have been the backbone of his professional growth.

These foundational skills have not only enabled Jamie to excel in various roles but also paved the way for his current position as Service Desk Operations Manager. In this role, he ensures our service desk runs efficiently every day, working closely with our team leaders. Jamie’s career progression at Littlefish is a perfect example of how the skills from an apprenticeship can propel you to success and growth in your career. Here’s what Jamie had to say…

What was the name of the apprenticeship you completed?

IT Technical Support

What did you enjoy most about your apprenticeship experience?

Applying the knowledge from my courses in real-world scenarios was incredibly rewarding. Networking with fellow apprentices from other organisations also added a valuable dimension to my learning. However, the highlight for me was forming lasting friendships with colleagues at Littlefish. These connections have not only enriched my professional career but also my personal life.

Can you describe the specific skills or competencies that you acquired during your apprenticeship that have since become instrumental in your career?

My apprenticeship at Littlefish was the beginning of my professional journey, where I started with limited work experience and knowledge. The programme provided a solid foundation for developing critical skills. It honed my logical thinking and problem-solving abilities, essential for navigating workplace challenges. My interpersonal skills also grew significantly, enabling me to collaborate effectively with colleagues and communicate more efficiently. As I progressed through my technical qualifications, my technical aptitude naturally improved. Importantly, skills such as teamwork and adaptability, which were nurtured during my apprenticeship, have become integral to my success in my current role.

Can you share a big accomplishment in your career that you believe was influenced by your apprenticeship experience?

A standout achievement in my career, undoubtedly influenced by my apprenticeship, is my progression from Operations Engineer to Service Desk Operations Manager at Littlefish. Just nine months after starting as an Operations Engineer, I moved to the Service Desk, where I honed my technical skills and built lasting customer relationships. My desire to lead resulted in becoming a Service Desk Team Leader in 2017, managing teams including those I once worked with. Today, as Service Desk Operations Manager, I oversee daily operations and collaborate with team leaders, continuing to apply the foundational skills from my apprenticeship.

The theme for National Apprenticeship Week 2024 is #skillsforlife. Can you describe the specific skills for life that you acquired during your apprenticeship?

Adaptability is a key skill that has helped me achieve success in my career. It means being able to adjust to changing situations, learn new things, and overcome challenges. Adaptability has enabled me to work in different roles and to collaborate with diverse teams and clients. I have also been able to take advantage of new opportunities, such as learning new technologies, taking on new projects, and expanding my network. Adaptability has made me more resilient, creative, and grown my confidence through the years.

Based on your own experience, what advice would you give to someone considering an apprenticeship at Littlefish?

Do It! Simple as that. As with anything you get out of it what you put in. It will provide you with the exposure & experience you need to be successful in the industry you choose to go into. You will gain some invaluable skills and no doubt have some fun and a laugh along the way.

Bethany’s story…

As we come to the end of National Apprenticeship Week, it is the perfect opportunity to celebrate Bethany’s inspiring journey at Littlefish, where her apprenticeship played a pivotal role in her personal and professional development. Starting as a Service Desk Engineer, Bethany initially faced challenges with confidence. However, the apprenticeship experience was transformative for her, fostering a newfound sense of self-assurance.

This boost in confidence was not just about feeling more comfortable in her role; it empowered her to explore and transition into a new position as an Intraday and Scheduling Analyst. In this role, Bethany’s ability to confidently express herself and engage with her work has led to a fulfilling and enjoyable career path. Her story is a powerful testament to how apprenticeships can shape not just skills, but also personal and professional growth.

What was the name of the apprenticeship you completed?

Level 3 Infrastructure Technician

What did you enjoy most about your apprenticeship experience?

What I most enjoyed about my apprenticeship experience was the chance for socialising and networking. The apprenticeship allowed me to explore various parts of the company, offering insights that extend beyond an engineer’s usual role. At Littlefish, the sense of community is incredibly strong. Everyone is keen on supporting apprentices, ensuring their development by sharing skills and knowledge. This supportive atmosphere is both motivating and rewarding. By the end of my apprenticeship, I felt fully prepared to apply all that I had learned. It was an experience that was both educational and fulfilling.

Can you describe the specific skills or competencies that you acquired during your apprenticeship that have since become instrumental in your career?

I gained a lot of important skills, especially to support me in my role at the time of ‘Service Desk Engineer’. I started with little technical knowledge, but by the end of my apprenticeship, I had learned how to handle and solve many technical issues by myself. This experience of solving problems and dealing with technical challenges on my own was important for my career.

Can you share a big accomplishment in your career that you believe was influenced by your apprenticeship experience?

A significant accomplishment in my career, which I attribute largely to my apprenticeship experience, is the remarkable boost in my confidence. While obtaining the necessary qualifications was an important achievement, the most transformative aspect for me was overcoming my natural quietness and shyness. The apprenticeship provided me with a supportive environment where I could grow, not just in my technical skills, but also personally.

The theme for National Apprenticeship Week 2024 is #skillsforlife. Can you describe the specific skills for life that you acquired during your apprenticeship?

I’d highlight the social skills I developed during my apprenticeship as invaluable for life. Learning to confidently put myself out there, to make my ideas and opinions heard, has been transformative. It’s more than just talking; it’s about effectively communicating and contributing to discussions with peers. This ability to engage, share, and collaborate isn’t just a professional skill; it’s a life skill that has allowed me to feel like a meaningful contributor in every group setting.

Based on your own experience, what advice would you give to someone considering an apprenticeship at Littlefish?

My biggest piece of advice is to actively absorb all the information your peers share with you. They have a wealth of tips and tricks that are invaluable for your learning journey. Don’t hesitate to engage with your team members — they are all very approachable and supportive. Initiate conversations, ask questions, and be curious. Remember, there’s no need to feel intimidated; everyone has been in your shoes at some point. Embracing this open and inquisitive approach will greatly enhance your apprenticeship experience.

Dylan’s story…

As National Apprenticeship Week unfolds, we’re thrilled to spotlight Dylan’s journey as a shining example of how apprenticeships can lead to exciting new career opportunities. Dylan’s story underscores the power of dedication and continuous learning. His apprenticeship at Littlefish not only equipped him with essential skills but also opened doors to an inspiring career path. To learn more about his experience, here’s what Dylan had to say.

What was the name of the apprenticeship you completed?

Level 3 Information Communications Technician

What did you enjoy most about your apprenticeship experience?

I most enjoyed the ability to be exposed to different teams, technologies, and workflows. The apprenticeship opened these opportunities, and I feel that those experiences, along with the guidance of the people who took the time to show me, have been instrumental in getting me to the position I’m in today.

Can you describe the specific skills or competencies that you acquired during your apprenticeship that have since become instrumental in your career?

Absolutely, my apprenticeship provided me with a wide array of technical skills, but to highlight a few, I significantly enhanced my ability to troubleshoot complex and uncommon technical issues. This newfound competency has proven invaluable in my role. Additionally, I’ve used this enhanced knowledge to elevate the quality of my technical documentation, further contributing to the effectiveness of my work.

Can you share a big accomplishment in your career that you believe was influenced by your apprenticeship experience?

A few months ago, I had the exceptional opportunity to be involved in the transition and onboarding process for a substantial portion of our client, ‘Energy Retail,’ within M Group Services. My responsibility was to ensure that we captured and documented as much technical knowledge as possible from the client to create knowledge guides for our team. This was crucial for effective client support. I believe that the knowledge and skills I acquired through my apprenticeship played a pivotal role in this accomplishment. They enabled me to deliver the highest quality knowledge resources to my team, and this achievement stands as a testament to the value of my apprenticeship experience.

The theme for National Apprenticeship Week 2024 is #skillsforlife. Can you describe the specific skills for life that you acquired during your apprenticeship?

During my apprenticeship, one skill that stands out is self-confidence. It’s like a solid foundation that has enhanced other skills required for my role. Having the confidence that you know what you’re doing significantly improves every aspect of the job.

Based on your own experience, what advice would you give to someone considering an apprenticeship at Littlefish?

From my experience, I would highly recommend pursuing an apprenticeship at Littlefish. If you have a specific path or area of interest that you’re eager to explore and learn more about, you’ll find that there’s always someone with a wealth of knowledge in every imaginable area, and they are willing to go out of their way to help you grow and learn. Littlefish is a place where your thirst for knowledge is encouraged and nurtured, making it an excellent choice for those looking to embark on a fulfilling apprenticeship journey.