Across your Microsoft 365 tenant
Littlefish Group delivers Microsoft 365 support and managed service to UK enterprise and public sector organisations. As a Microsoft Solutions Partner with six advanced specialisations, we operate your Microsoft 365 tenant end to end across security, licensing, identity, support and adoption.
Tenant configuration runs against Microsoft’s baseline guidance and the CIS Microsoft 365 benchmarks, applying the same standards our CREST-accredited SOC uses across the Littlefish Group customer base. Configuration covers identity, email, sharing, mobile device management and audit logging across your tenant. CREST accredited SOC
Licence allocation across your Microsoft 365 estate is aligned to actual platform usage. Every user cohort is matched to the correct SKU, with frontline staff, knowledge workers and administrators on different plans. Unused Copilot, Business Premium and E5 seats are identified and reclaimed at the next licence cycle.
Identity governance for your Microsoft 365 tenant runs on Microsoft Entra ID with conditional access, multi-factor authentication and privileged identity management, aligned to your governance and compliance model. Access decisions run against user identity, device state and risk signals, not static permissions.
Your Microsoft 365 support runs through our UK service desk. This means there’s no international shift handover between analyst teams. Context on your tenant configuration, your priority workloads and your escalation contacts is retained by named analysts assigned to your account across all hours.
UK service desk.
Microsoft Viva telemetry measures Microsoft 365 adoption across your organisation, feeding structured user training programmes targeted at the workloads with the lowest uptake in your tenant. Feature usage across your Microsoft 365 estate rises in line with the licences you have provisioned.
Microsoft Defender for Office 365 protects your email and collaboration traffic against phishing, malicious links and dangerous attachments. Policies are configured to your risk profile and alerts route into our managed cyber security services, where CREST-accredited analysts triage them alongside the rest of your estate.
Your Microsoft 365 tenant was configured tightly at go live but drifts over time. Admin changes, licence resets, guest access grants and untracked policy edits move your configuration away from its baseline. Compliance reporting continues to pass while your real security posture weakens each month against the original hardened standard.
Your user cohorts sit on E5 when their work requires E3, Copilot licences remain assigned but unused and frontline staff carry knowledge-worker plans. Without a scheduled review, Microsoft 365 licensing spend across your organisation runs consistently above what actual usage justifies and compounds at each renewal.
Features deployed across your tenant are not always adopted. Teams voice deployments sit unused, SharePoint governance policies are bypassed, and Copilot licences generate no queries. Licence spend continues while the business outcomes the rollout was intended to deliver do not materialise across your organisation.
Littlefish Group are one of a select few UK partners to have six advanced Microsoft specialisations. Delivery capability is independently verified by Microsoft rather than self-declared.
We run your Microsoft 365 support from our operations in the UK, no exceptions. Analysts, engineers and escalations all sit in the UK, with no international shift handover across the working day.
Most managed 365 providers stop at Defender. Threats in your Microsoft 365 tenant are triaged by our CREST-accredited, CISSP-qualified analysts inside our wider security operation.
Advisory, migration, day-to-day operation and adoption of your Microsoft 365 tenant run from one Littlefish Group team, with no handover between consultancy and managed service.
“Littlefish Group helped us understand where we could drive efficiencies as we scaled. It genuinely felt like they were in it with us – they wanted us to win. The team members on the service desk are second to none. Our NPS scores show that. I couldn’t ask for more supportive people than the team at Littlefish Group.”
Operationally, Littlefish Group have been an excellent partner. From a collaboration perspective, we share the same goals. There’s never a time when they’re not contactable. Littlefish Group collaboratively work with our other providers, they’re always happy to take on other responsibilities, enhancing user experience via first time fixes and shift left responsibilities; their activities have been second to none.
Through a highly integrated approach, Littlefish Group has brought together the core service pillars that underpin NHS Supply Chain’s digital operations. These include Service Integration and Management, Modern Workplace solutions, a 24/7 Service Desk, and a dedicated Service Management Office. Together, these services enable us to deliver meaningful improvements that boost operational efficiency, enhance end-user experience, and ensure consistent, high-quality service delivery.
“Littlefish Group provide a dependable and professional out‑of‑hours and weekend service desk service, which is critical to maintaining continuity of our NHS services. Their team understands the demands of a 24/7 healthcare environment and responds promptly and effectively to support clinical and operational staff when it matters most. The service they deliver is reliable, well‑managed, and aligned with the high standards required to support patient care and frontline services.”
“Since the rollout of the solution, Muiríosa continues to transform what once was a static repository of information into a dynamic tool for communication and learning. Key documents, data and systems are now consolidated across Muiriosa’s 200 locations, ensuring information is accessible to everyone and maintaining transparency across the organisation.”
We are now a couple of months into our independent operation, and we’ve already begun to see a big difference; the speed of our support tickets has improved. We’re able to leverage and use a lot more of the Microsoft ecosystem.
“This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.”
“Since Littlefish have been appointed, they have been consistently delivering really excellent service to our staff. We have really tough expectations and have a sliding scale approach to customer satisfaction, so as the years go on, it gets harder. I’m really pleased to report that Littlefish have consistently met this scale.”
“It made sense to us to go to an organisation that could offer us a range of security services… we chose Littlefish because they could provide everything we needed. In an ever-evolving landscape, there’s always more to learn and new threats emerging, so I’m confident that Littlefish can help us with that.”
“We don’t see Littlefish as an ‘at arm’s length’ organisation, but as a partnership that works closely with us and that’s really important. We’ve really had great engagement in how they wish to understand our unique business and the way we operate and we’re starting to really reap the rewards of that engagement now.”
