Retail IT services enabling customer service excellence
In today’s world, retail outlets need IT that can keep up the pace. After all, retailers are expected to deliver a lot: high-quality customer service alongside seamless, omni-channel experiences, tailored recommendations, as well as payment flexibility.
As the worlds of personalisation and scale continue to collide, retail outlets increasingly need to utilise huge volumes of client, product, and purchase data, helping drive new opportunities and offering tailored, more profitable, customer experiences.
Here at Littlefish, we understand how important it is for retail organisations to work with a managed service provider that is also a strategic business partner. One that can do more than deliver infrastructure support and technology services to keep sales and back-office systems ticking, but can also advance digital transformation efforts and successfully navigate the sector’s various market challenges alongside you. Read the customer story of how we helped Farrow & Ball here, discover more on how we have helped organisations overcome their business challenges by visiting our customer stories page.
Our retail IT services and cyber security services are designed to keep the green light on and your systems trading safely. However, more than this, here at Littlefish, we put people first, shifting the focus of managed IT to the end-user experience to enhance efficiency and satisfaction.
Let us focus on your people so they can focus on your customers.
Change continues to come for the retail sector and customer expectations are higher than ever, but almost all these challenges can become opportunities with the right solutions in place.
Littlefish are on hand to advise and assist in adopting a cloud-first strategy, based on services such as Azure, AWS or Microsoft 365 to enable centralised data management. We can also help retail organisations increase their existing cloud capabilities and fully realise the potential of their cloud solution to enable the modern workplace.
Littlefish has extensive experience in providing a professional, practical, and proven approach to cyber risk mitigation management. Our experts can advise on how best to proactively protect your technology, data, assets, and your people through carefully selected cyber security solutions which are tailored for the retail sector.
We understand that retail IT services need the ability to collect and analyse data to make data-driven decisions that support the customer and personalise experiences. Littlefish is on hand to help retailers derive more value from their data, boosting revenue, cutting costs, and helping retail outlets flex and scale.
Delivering service excellence for retail
Here at Littlefish, every client has access to their very own IT service desk Pod – a tight-knit, dedicated team of UK based service desk engineers who will support your organisation competently from the start. We’ll begin by getting to know you and how you like to work, and we’ll assign your Pod based on your specific requirements. Whenever your team encounters a problem, your Pod will be on hand to assist and ensure your teams can return their daily tasks promptly.
Our approach to cyber security is to compile your risk profile and understand your organisational needs. We’ll carry-out a comprehensive cyber assessment designed to flag any vulnerabilities and work alongside your employees, tailoring our services to help mitigate areas of concern. We’ll also, increase education and awareness-levels amongst users to ensure you are cyber prepared.
Our cloud consulting services will help you identify the right digital tools to support your specific organisational needs, goals, and structure, making your digital transformation goals a reality. We utilise a vendor-agnostic approach, sourcing the best solution for you, regardless of who the provider is.
IT infrastructure often poses a challenge for public sector organisations due to size, working environment, and budget limitations. Here at Littlefish, our team of experts are qualified to help turn need into reality with strategy to refresh programs that is tailored to your specific outcomes. We can help you boost efficiency and save on costs.
Our service integration and management services free you of the responsibility of managing significant volumes of resources and suppliers. To make things simpler for you, we offer single contact accountability and will be on hand to ensure all your suppliers work harmoniously, focused on service excellence, whilst letting you get back to doing what’s important.