World-class IT services for the utilities industry
Supply chain snags, rising costs, climate concerns, and cyber security threats – it’s fair to say the utilities industry faces testing times, not least when it comes to building and nurturing consumer trust.
Providing reliable, affordable, and clean services to customers, alongside enhanced digital experiences that are efficient and transparent will be key when it comes to remaining competitive.
Are your IT assets as secure and robust as they could be?
At Littlefish, we believe digital innovations offer utilities and other CNI organisations a real chance to step up, achieving both the business goals of the organisation and repositioning the industry in the eyes of its customers.
From transforming customer service and offering your employees better IT experiences, to increasing efficiency and reducing costs, Littlefish offers a fresh, people-centric approach to managed IT and cyber security, one that delivers real change and focuses on tangible business value. Discover how we have helped organisations overcome their challenges by visiting our customer stories page.
Our experience working across both the private and public sectors, implementing managed IT and cyber security solutions, means we’re well prepared to collaborate with your teams on the IT challenges your sector faces. We understand that – even inside the utilities industry – no two organisations are the same, and our tailored, people-centric approach has proved to be a winning formula for our customers.
In a sector where uncertainty and volatility has become the new normal, efficient and effective managed IT services can really help utilities companies to become more agile, flexible, and responsive to customer or regulatory demands.
Cyber threats are a significant challenge for CNI and utilities organisations and one that our tailored approach to cyber security can help mitigate. If your organisation is looking for proven risk mitigation management and advice from expert and security service specialists, Littlefish can help.
Littlefish are on hand to advise and assist in your digital transformation project, utilising cloud services such as Azure, AWS and Microsoft 365 to streamline workloads, optimise systems, safely process customer data, and improve the customer experience.
The modern workplace is about giving your people the tools and IT support they need to deliver business outcomes, transforming internal systems and processes to make them more user-friendly and efficient, utilising IoT connectivity, and putting people at the heart of the technology they use every day.
Enabling genuine business outcomes
Here at Littlefish, every client has access to their very own IT service desk Pod – a tight-knit, dedicated team of UK based service desk engineers who will support your organisation competently from the start. We’ll begin by getting to know you and how you like to work, and we’ll assign your Pod based on your specific requirements. Whenever your team encounters a problem, your Pod will be on hand to assist and ensure your teams can return their daily tasks promptly.
Our approach to cyber security is to compile your risk profile and understand your organisational needs. We’ll carry-out a comprehensive cyber assessment designed to flag any vulnerabilities and work alongside your employees, tailoring our services to help mitigate areas of concern. We’ll also, increase education and awareness-levels amongst users to ensure you are cyber prepared.
Our cloud consulting services will help you identify the right digital tools to support your specific organisational needs, goals, and structure, making your digital transformation goals a reality. We utilise a vendor-agnostic approach, sourcing the best solution for you, regardless of who the provider is.
IT infrastructure often poses a challenge for public sector organisations due to size, working environment, and budget limitations. Here at Littlefish, our team of experts are qualified to help turn need into reality with strategy to refresh programs that is tailored to your specific outcomes. We can help you boost efficiency and save on costs.
Our service integration and management services free you of the responsibility of managing significant volumes of resources and suppliers. To make things simpler for you, we offer single contact accountability and will be on hand to ensure all your suppliers work harmoniously, focused on service excellence, whilst letting you get back to doing what’s important.