Customer Stories: Food Standards Agency

The Food Standards Agency (FSA), the non-ministerial government department responsible for food safety and food hygiene across the UK, has partnered with Littlefish, a ‘disruptor’ in the managed IT services market, to deliver IT support to 1,200 staff across its London, Cardiff, Belfast and York offices and its meat hygiene facilities.

 

As part of the two-year deal, procured through the Technical Services framework, Littlefish will manage the service desk, modern workplace and network infrastructure management provision. Littlefish will also conduct a series of transformation projects including a Microsoft Office 365 migration and an End User device estate refresh.

Prior to the agreement, the FSA implemented a single source model for its ICT managed services. However, in line with guidance from the Government Digital Service, the FSA is now disaggregating to a multi supplier model. This will enable it to control its own IT management better and facilitate the adoption of a more flexible, innovative and better value supply chain and new ways of working.