Managed IT Services
UK IT Service Desk

Managed IT service desk

World-class IT support that's here for you 24/7

UK based managed IT support that helps reduce costs and incidents, overcome IT talent shortages, and provide happier user experiences. Our IT support enables your end-users to focus on work, not IT.

The Littlefish IT service desk monitors and manages user experience, reducing frustrations and easing the pressure on you. It facilitates remote working to ensure flexibility and better recruitment options for your organisation. It contributes to productivity and staff retention by improving efficiency and job satisfaction. It helps overcome the challenge of IT talent shortages and other economic uncertainties by remaining flexible and tailored your needs.

Gain peace of mind that your workforce is in safe hands with managed IT support from Littlefish. Our IT service desk is here to help your users work effectively and feel satisfied, and we focus 100% on delivering true value for our customers.

  • IT support

    An IT help desk that puts people first

    At Littlefish, we put user-experience at the core of our service offering. We’re proud of our industry-leading average response time of just 10 seconds and we offer multiple convenient communication channels for users to contact us through.

  • IT support

    Fast resolution improves business performance

    Our IT service desk engineers prioritise first contact resolution and service quality, putting responsiveness and customer experience first, every time. Support is available wherever and whenever you need us, across multiple languages and time zones.

  • IT support

    Cost effective and efficient

    Outsourcing your IT service desk to an efficient and user-centric provider can be highly cost-effective. Here at Littlefish, we offer 2nd line support at the first point of contact, getting you back to work faster.

Outsourcing means you can get on with running your business

Littlefish’s IT service desk is designed to deliver tangible outputs in terms of improved business performance, better efficiency and responsiveness, and improved user experience. However, our approach also ensures that your team receives a personalised, empathetic experience.

Our innovative ‘pod’ system, which ringfences a specialised group of engineers to work with your organisation, means our service desk becomes a natural extension of your team. Over time, your Pod will build-up a case history all about your organisation, making it easy to spot reoccurring issues and patterns, and helping us to resolve your queries faster in the future.

it service desk

IT Service Desk factsheet

Our 24/7 UK-based, ISO accredited, multilingual IT service desk is the beating heart of our managed IT service provision. From here, we deliver industry-leading service levels – including a first contact resolution rate of 70%+ (frequently hitting 90%) and 10 seconds average response time for both phone and chat channels. Download our factsheet and discover how our IT service desk can support your business goals.

  • Choose what to outsource: Our flexible, scalable, and people-centric managed IT support services offer exceptional service levels with added value for continual improvement.
  • IT help desk tailored to you: If something goes wrong or they need help, it’s good to know that our service desk is available wherever and whenever you need us, across multiple languages and time zones, so no one is ever left stranded.
  • Proactive monitoring: Our service desk engineers prioritise first contact resolution and service quality, putting customer experience first, every time. We also offer 24/7 IT systems monitoring to prevent issues before they happen.
  • Transparent reporting: With Littlefish, it’s easy to keep track of every support ticket raised. You can also access transparent reports and metrics about the overall performance of service desk, helping to shape smarter IT decisions and investments.
  • Compliance & licensing: We understand that organisations are under increased regulatory pressures and offer to monitor modern workplace compliance aspects for our customers, collating monthly reports that are tailored to your compliance obligations.
  • Certified service provider: Our outsourced IT service desk complies with the (SDI) and ITIL best practice and we have international ISO accreditations.
Richard Murphy
National Gas
This is why we partnered with Littlefish, a managed IT and cyber services provider that is nimble and understands that our diverse structure means diverse solutions. We look forward to building this partnership over the coming months and years.
Managed IT Services
Chief Information Officer, National Gas
Throughout the tender process it really did become obvious that Littlefish put customer service at the heart of their approach and were willing to get to know the Canal & River Trust as an organisation. Since go live the positive feedback has been overwhelmingly unanimous from across the organisation which reinforces the belief we have chosen the right partner.
Managed IT Services
Head of IT, Canal & River Trust
Mark Sutton
Littlefish demonstrated that they were really focused on the end users, and treat themselves as part of our team. They would empathise and they would care about what it was that people needed, making the transition to the new service really smooth. They delivered training to our team so we had a deep understanding of what they do as an organisation, making them feel like an extension of our team.
Managed IT Services
Chief Digital Officer, Care Quality Commission
Information security was becoming a bigger and bigger concern for the company, with pharmaceuticals being a highly regulated industry. For us, data security is paramount and cannot be underestimated – we needed a partner we could trust, one that could come in and hit the ground running and that was Littlefish.
Managed IT Services
CIO, Sterling Pharma Solutions
Working with Littlefish was an immensely positive experience and they proved to be a highly knowledgeable and an incredibly collaborative IT partner. They provided invaluable clarity and insight into our technology separation project planning, clearly linking their efforts to our core business objectives and guiding us confidently through each step of the way in a responsive and honest manner.
Managed IT Services
CTO, St Modwen
Paul Johnson
Pib group
The organisation focuses heavily on data, digital, and IT, and wanted to service its customers in a better way, with a greater digital presence and use of data insights. Finding a partner that could assist PIB Group with digital transformation was key.
Managed IT Services
COO/CIO Executive, Pib Group
We trust Littlefish to work closely with us and move processes along and remove the need for constant firefighting when it comes to mitigating cyber security risks. Littlefish helped us put our priorities in place and reach a level of security I’m 100% happy with.
Managed IT Services
Service Delivery Manager, Raven Housing Trust
Dominic Howson
Viridor was looking for a partner that enabled us to provide an extended and improved service across our business. The Littlefish innovative and flexible approach to service management is unique and refreshing, and this strongly influenced our decision to work with them. We were also greatly encouraged by their great track record with many customers.
Managed IT Services
CIO, Viridor
professional standards authority
The collaborative approach that Littlefish applied throughout this project was refreshing. Littlefish demonstrated that they were really focused on enabling us to meet our goals through a strategic digital transformation that leveraged the public cloud and bolstered our operations for the future.
Managed IT Services
Director Corporate Services, PSA
Croyden Council
We ran a full procurement exercise to choose a supplier for our service desk and end user computing, and Littlefish were the clear winners. What came across was the culture of Littlefish aligning with what we wanted to be able to do with the Croydon Digital Service.
Managed IT Services
Head of Digital Operations, Croydon Council
It is incredible the difference that Littlefish has made. We now have the support we need and we know that we can count on the Service Desk to support us as we continue to grow as a global company. Littlefish has truly become part of the NSK family.
Managed IT Services
Head of IT Services for the Americas, NSK
Emma Tiernan
Watford Borough Council
Watford Borough Council was looking for a partner to match our energy and desire to improve technology services to our customers in a number of ways. A focused, efficient implementation plan, combined with real commitment and professionalism, has led us to a seamless transition on day one. We are excited to see how the service evolves over the next few years.
Managed IT Services
Associate Director of ICT and Shared Services, Watford Borough Council
Food standards
We selected Littlefish to provide a 24/7 service desk to deliver IT support to our staff, end user compute to provide the latest technology to enable location independent working and network infrastructure management to ensure the network is optimal and always available.
Managed IT Services
Food Standards Agency
Neil Swift
Following the establishment of solid and secure IT system foundations in the early years of the SSRO, conceived and delivered mostly through cloud based services, we have been able to improve user experience and increase exploitation of technology investment with Littlefish as the SSRO’s IT managed service provider.
Managed IT Services
Chief Executive Officer, SSRO
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