Littlefish is a leading Managed IT Services provider for organisations requiring consistent high quality, 24/7/365 pro-active support based in the London, or the wider South East.
Whilst our remote UK Service Desk is based outside of London, we have a high concentration of field engineers based within London that can be on-site rapidly as part of incident escalation, scheduled project work or consistent desk-side support. This cost efficient model has resulted in Littlefish providing IT services to a number of well-known organisations head-quartered in the capital.
Why London firms choose Littlefish? Our 24/7/365 remote support is provided by IT Experts based in our Nottingham & Greater Manchester service centres, meaning they are highly skilled but with lower technical salary overheads compared to most other areas of the country. Littlefish also employs on-site engineers permanently based in London for rapid deployment in the field. The result is the best of both worlds - high quality and cost effective.
Littlefish handles the complete range of services including: IT Infrastructure Support, Monitoring and Management, 24/7/365 Service Desk, IT Service Management, and Service Integration and Management (SIAM).
Littlefish can take complete control of your IT services or work in a co-sourced agreement with clear lines of ownership and governance depending on your current internal IT resources and capabilities.
Managed IT Services should be the ‘means to an end’ that enable your business to operate efficiently and successfully. We’re ever conscious of this, and encourage our people to always think and act as though they were ‘walking in the customer’s shoes’. But don’t take our word for it. Here’s what our customers have had to say about the tangible business value they’ve realised from partnering with Littlefish.
“Throughout the tender process, Littlefish showed a great understanding of our requirements including a Service Desk offering to match the size and demand of our business, and a new IT architecture to offer a more robust and scalable solution.”
Community Health Partnerships, Senior Corporate Finance Manager
“Littlefish proved itself to be capable, flexible and agile, and the right fit for us. From the initial engagements and through their references we were confident they would be the ideal partner.”
The Oil & Gas Authority, Head of Procurement & IT Services
“We were never able to concentrate on those big projects before because we were always having to stop and look at the little things. We have time to do those big jobs now. Plus people here are happier, calmer, and not as stressed.”
NSK Americas, Head of IT Services for the Americas, NSK
“Littlefish have proved to be a great IT partner. they are responsive, flexible, honest and genuinely focused on improving our IT service. We have also been impressed with their comprehensive, tailored KPI reporting pack.”
Farrow & Ball, Head of IT
“My IT Team can now concentrate on the high value requirements of the business rather the low value activities. We have a very close working relationship with Littlefish which allows them to meet our requirements. They are flexible and open to take new areas of support, which means we have a trusted partner who is genuinely liked by our customers.”
NSK Europe, Head of IT
“The combination of service and price makes Littlefish unbeatable. If we need extra manpower for a project, Littlefish scale their internal teams to accommodate us. We've outsourced level 1 support for almost all of our applications to our Pod now too.”
Money Advice Service, IT Manager
We deliver services to more than 30,000 users around the world. Covering all of the six major continents, our service operations are available 24/7/365, centred around our UK-based ‘lights-on’ Service Desk hosted from our Service Centres in Nottingham and Greater Manchester. Our global reach requires us to speak global languages. Subsequently, we’re able to deliver native language support services in English, Spanish, French, German, Italian, and Portuguese. So, wherever you, or your users are in the world, our service is available and primed to keep you working.
Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!