Not the Usual Suspects

We’re

different

Our purpose is to disrupt the conventional Managed Service provider models – where the ‘usual suspects’ typically fail to perform – by delivering IT service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.

Littlefish offers a comprehensive range of Managed IT Services to help you get the best possible advantage from your IT. Delivered by a highly skilled and experienced team, we offer enterprise-ready services to satisfy the scale of any business, while always maintaining an intimate, user-focused approach. We’ll work within your budget to enhance service quality by delivering measurable performance improvements.

24/7 Service Desk

UK-based multilingual Managed IT Service Desk, ready to assist your organisation 24/7/365

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End User Compute

From workplace transformations to day to day support and management of your End User Compute environments

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Infrastructure Management

Our Infrastructure Management team work 24x7x365 to monitor and manage your infrastructure’s availability, performance and health

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Robotic Process Automation

‘Intelligent Automation’ consultancy and managed services to leverage the latest in RPA technology benefits

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Service Integration and Management

Service Management Office solutions to completely manage cross-supplier performance, or tactically engage in discrete processes

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Your Bespoke Solution

We understand the requirements of every business are different, which is why we tailor our services to suit you – whether you’re looking to fully outsource your IT, or want someone to work with in a co-source capacity alongside your existing teams and suppliers.

IT Outsourcing

We’ll fully manage your users, infrastructure, and applications to completely meet your business needs

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IT Co-sourcing

We’ll fill the gaps and integrate seamlessly with your existing services

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Farrow & Ball

Iconic UK paint & wallcovering manufacturer and global brand Farrow & Ball has showrooms across the UK, North America & Europe. With a rapidly growing retail estate and IT user base - Farrow & Ball turned to Littlefish to underpin it's IT operations, by providing multilingual Service Desk support to its users.

NSK Europe

Leading global manufacturer of bearings, linear technology & steering systems NSK, employs 3,500 people across 16 locations in Europe through its wholly owned subsidiary NSK Europe Ltd. In need of a flexible, diverse & multilingual IT Service Desk support provider - NSK chose Littlefish, and vastly reduced the number of internally handled incidents & requests in the process.

Money Advice Service

The Money Advice Service was set up by the UK Government to provide sensible, impartial financial guidance for citizens. With growing demand for their services and an incumbent service provider unable to adapt to changing demands - Money Advice Service chose Littlefish to deliver a vastly improved user experience. Increasing productivity by 3,000 each year the partnership is also effecting significant cost efficiency gains.

Community Health Partnerships (CHP)

Community Health Partnerships (CHP) works with its partners to transform the NHS estate. With no internal IT department, experiencing significant growth and supported by a Managed IT Services provider who were unable to offer the scalability & agility required, CHP asked Littlefish to build it's IT infrastructure from scratch and drive it's digital transformation strategy.

We can help you to:

Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore (but often overlooked), highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency gains. What’s not to like!

Enhance user experience

Enrich workforce productivity

Effect cost-efficiency gains

Engender employee health & well-being

Enable agility & innovation

The Littlefish Difference

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Modular managed service and co-source options

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Management

Service-led approach to account management & Service Management Office capabilities

Innovation

Leading edge technology and future-equipped service capabilities

Process

Service Desk ‘Pod’ system delivers a tailored and personalised service

Experience

Extensive enterprise-grade experience coupled with an innovative and agile approach provides a 'best of both worlds' outcome

Service Quality

KPI driven with a significant focus on First Contact Resolution and customer experience

Flexibility

Modular managed service and co-source options

Shift Left

Continually enhancing business knowledge to enhance first point of contact engagement

Coverage

24/7/365 ‘lights-on’ UK-based Service Desk

Language

Multilingual capability covering English, French, German, Spanish, Italian, Portuguese and Dutch

Service Management

Service-led approach to account management & Service Management Office capabilities

Innovation

Leading edge technology and future-equipped service capabilities

Tangible Business Value

Managed IT Services should be the ‘means to an end’ that enable your business to operate efficiently and successfully. We’re ever conscious of this, and encourage our people to always think and act as though they were ‘walking in the customer’s shoes’. But don’t take our word for it. Here’s what our customers have had to say about the tangible business value they’ve realised from partnering with Littlefish.

Get In Touch

Whatever your query or requirements, we’d love to hear from you.

Send us a message
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